NFU Mutual seeks a senior leader to shape how we plan and allocate resources for Customer Service Operations across multiple sites and channels. You will lead a team of about 45 and set the direction for forecasting, capacity planning and real-time management to support demand and performance.
You will also drive the budgeting process, explore emerging capabilities including AI, and partner with stakeholders to prioritise investment in technology and people.
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Senior Leader, Resource Planning & Performance Ops employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
