Quality Assurance Consultant

Quality Assurance Consultant

About the role

Joining our Wholesale Broking & Outplacement team, you’ll help ensure we place insurance efficiently and securely for NFU Mutual’s agency network—providing access to products and solutions the NFU Mutual don’t ordinarily offer and supporting customers across complex, specialist lines.

In this dynamic role, you’ll be at the heart of our quality assurance efforts, conducting in-depth reviews that keep us aligned with industry standards and regulatory expectations. You’ll audit new business, renewal and mid-term adjustment cases, analyse case handler records for key insights, and spot trends that help shape smarter decisions.

But that’s just the beginning. You’ll be the go-to expert for assessing risk and quality across the board, reporting monthly, quarterly and annually on our performance, and working closely with our operations and technical portfolio managers to drive continuous improvement. From thematic reviews to regulatory deep dives, your work will directly influence how we stay ahead of the curve, especially when it comes to FCA compliance.

This role is hybrid, with regular time in Stratford‑upon‑Avon, typically three days working from home and two days in the office.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the .

About you

You’re an experienced quality assurance professional from a commercial insurance environment (essential). You’re confident conducting audits and quality reviews and turning insights into action (essential). You balance technical depth with a collaborative, coaching mindset to raise standards and outcomes. You are knowledgeable about FCA frameworks and primarily ensure files comply with internal standards, affirming regulatory adherence.

You’ll also bring:

Though not essential, holding relevant industry qualifications (e.g., CII Diploma/ACII/FCII) is highly desirable.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We\’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.