Job details# Sales and Service AdvisorRegion: North EastLocation: Newark on TrentJob reference: ANEE02121Closing date: 10th November 2026## The role**Sales and Service Advisor** **Salary £26000** **Full Time – Monday to Friday 09:00 – 5:00** **Permanent Contract** **Location: Newark On Trent** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Newark Agency. **About the role:** You will be responsible for providing the highest possible level of service to existing and potential clients of the agency. Taking the time to fully understand their needs, probe for gaps in existing covers, and ensuring that you are always protecting their current and future interests in the way that best suits their personal circumstances. **Responsibilities:** • Answering calls and dealing enquiries that are sent in by phone, email, website enquiries and letters. • Dealing with incoming requests for new quotes for various covers from existing and potential new customers. • Generating leads and new business through consistent cross selling, customer service and proactive campaign calls. • Probing for gaps in cover that could leave a client open to a claim and making relevant recommendations to ensure that they are fully protected. • Processing midterm adjustments and changes to client records and policies. • Attending ad-hoc training, events and trade shows. **About you** **Skills :** • Previous experience working in financial services industry is desirable but not essential. • Able to build rapport and nurture long term relationships. • Be self-motivated, willing to learn and enthusiastic. • Excellent communication skills both verbal and written. • Strong IT literacy, proficient using MS Office Applications. • Good organisational skills and the ability to manage a busy workload and prioritise tasks. **Our commitment to you:** If appointed we will provide all the necessary training and support to ensure your continued success in this role **Benefits** Company pension On site parking Employee life cover Please apply in writing with CV and covering letter to: Andrew\\_m\\_smith@nfumutual.co.uk **Closing date for all Applications : 10th November 2026.** **Likely interview date : 17th November 2026.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.** #J-18808-Ljbffr
Sales and Service Advisor Newark on Trent employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
