Motor Claims Strategy ManagerLead the strategy and performance of NFU Mutual’s Motor claims businessShape customer experience, cost management and operational improvement at senior levelField based across regional locations which will require regular travel to our handling locations in York, Stratford, Bristol and Glasgow.About the roleAs Motor Claims Strategy Manager at NFU Mutual, you’ll define and deliver the Motor claims strategy, setting financial performance and member experience targets while supporting the wider claims strategy.You’ll lead a team and work closely with Claims Operations, Supply Management, Propositions, Pricing, Underwriting and Reserving. Together, you’ll align Motor claims priorities with the wider company strategy and turn market insight into clear action.You’ll lead business change as the business owner, covering technology implementation, supplier outsourcing, performance management, target setting, quality assurance and leakage auditing. You’ll balance claims cost, handling time, process touchpoints and customer outcomes, using management information and market insight to identify risks, opportunities and priority interventions.You’ll also oversee technical standards, capability frameworks and supplier performance, provide expert recommendations to senior committees, and lead NFU Mutual’s response to Motor claims surge events. Through strong relationships with operational leaders, suppliers, agencies, brokers and industry contacts, you’ll deliver measurable improvements in customer experience, cost management and operational efficiency.This is a national role which will require regular travel to our handling locations in York, Stratford, Bristol and Glasgow. Travel to supplier locations and market events (including London) will also be required. We would expect that at least 1 day a week is spent in one of our offices, but you should expect this to vary depending on demand.About youYou take accountability for setting a clear direction and delivering results, using sound decision making to turn strategy into practical action. Forward thinking and comfortable using your own initiative, you identify opportunities, challenge established approaches and prioritise effectively when customer, financial and operational demands compete.As well as this, you engage stakeholders confidently and build constructive relationships across a complex organisation, bringing people with you through change and creating an environment where others can contribute, develop and perform at their best. Throughout your work, you maintain a clear focus on customer outcomes while following through on commitments and delivering to agreed standards.To join NFU Mutual, you’ll also bringDetailed knowledge and wide experience of all aspects of Motor claimsStrong leadership experience with a proven ability to influence effectively at senior levelA proven track record of delivering key performance indicators and performance targetsExperience of successfully leading changeMarket presence, knowledge and influence, which would be an advantageInternally known as Head Office Motor Claims ManagerAt NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:Salary – up to £95,000 depending on experienceAnnual bonus (up to 25% of salary)Contributory pension scheme, up to 20%, including your 8% contribution28 days annual leave + bank holidays + buy/sell/save holiday trading schemeA Family Friendly policy that helps you balance your work and family responsibilitiesPrivate medical insurance + options to add family membersAccess to savings at High Street brands, travel and supermarkets£20 contribution to a monthly gym membership – subject to T&CsHealth and wellbeing plan - cashback for dentist, opticians, physio and moreEmployee Volunteering - volunteer in the community for one day each yearMentoring opportunities to help you grow your careerUnlimited access to Refer a Friend £500 bonus schemeLife Assurance cover of 4 x salaryEmployee discounts of 15% on a range of NFU Mutual insurance policies.Salary sacrifice employee car scheme - subject to eligibilityWorking at NFU MutualWe’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.Bristol3rd & 4th Floor10 Temple BackBristolBS1 6FLVisit the Bristol officeVacancy managed bySukh Chatha #J-18808-Ljbffr
Motor Claims Strategy Manager employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
