NFU Mutual is seeking a Motor Customer Claims Manager to lead and shape the motor claims journey. You will guide a specialist team, influence across claims, engineering and supply functions, and drive enhancements to the customer experience in a multi-channel environment.
The role combines delivery excellence with strategic thinking, using performance data to steer improvements while ensuring regulatory and cost controls.
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Motor Claims: Hybrid Customer Journey Leader employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
