About the role
Here at NFU Mutual, we are about to deliver one of our biggest transformation programmes yet. Our BRIDGE programme will transform our approach to sales, policy administration and underwriting activities, delivering excellent customer experience across our end to end processes. A key part of this change will include the introduction of a new platform to host a refreshed product range.
We have an excellent opportunity for a Design & Delivery Facilitator to join the Learning and Development team on the programme. This will initially be on 2-year fixed term contract. The role itself can be worked from either our Stratford Upon-Avon, Bristol, York or Glasgow office. We also offer 'hybrid' working options.
The main purpose of the role is to provide a best in class learning design and delivery service to meet the desired business outcomes and measures. You must be within a commutable distance to our Stratford Upon Avon office in order to be able to immerse yourself in the fast-paced programme activity. Some key accountabilities will include:
- Design engaging, high-quality and easy to access blended learning solutions in line with department strategy and in collaboration with business subject matter experts utilising learning technologies and social learning strategies to meet the business objectives, and ROE/ROI goals.
- Work with subject matter experts to understand the learning content / requirements and use instructional design principles to script, storyboard and oversee deployment of effective blended learning solutions to enable colleagues and external suppliers to develop learning solutions that are fit for purpose
What we're looking for
As one of our Design and Delivery Facilitators, you will design and deliver learning solutions that are aligned with L&OD strategy and wider business requirements. You will have strong communication skills- being able to build relationships at all levels. You will also be or have:
- Certificate in Learning and Development (CIPD or equivalent)
- Degree or equivalent professional qualification (preferred)
- Experience of working on larger Change Programmes (preferred)
- Experience of designing, delivering and evaluating modern learning solutions and content, including online / e-learning modules, instructor-led materials, job aids, online tutorials, and ideally multimedia products (video, graphic, audio) and / or other training materials
- Knowledge and experience of using programmes like Articulate 360, Storyline, Rise etc.
- Commercial Awareness
- Excellent verbal and written communication skills and the ability to create storyboards and scripts in partnership with SME’s
What we can offer
At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary – Competitive (up to £35k depending on experience)
- Annual bonus (up to 10%)
- Contributory pension scheme (maximum of 12% company contribution)
- 25 days holiday plus bank holidays (additional holiday purchase scheme)
- Employee discounts
- Gym subsidy
- Health and wellbeing plan
- Discounted Insurance on all NFU Mutual Policies
NFU Mutual are happy to offer its employees informal homeworking. Our team is located in Stratford-upon-Avon and it would be expected that on average, 50% of your working time would be located from this office, with the remaining days home based should you wish.
About us
One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. As an employee you are very important to us. We empower and inspire you to perform, offer opportunities to grow and we recognise and reward you for your contribution.
At NFU Mutual we look for people like you, who have customers at the heart of what you do. You recognise that your customers’ financial lives can only benefit by having a financial plan in place that reflects their circumstances both now and in the future.
L&D Design & Delivery Facilitator- 2 Year FTC, Flexible office location employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
