Large Loss Property Claims Specialist

• Excellent opportunity to join an award-winning company and an outstanding team
• Further your career with responsibility for our most complex and high value property claims
• Hybrid working: 80% from home, 20% from a regional office (Bristol, York, or Stratford-upon-Avon). Monthly visits to the head office in Stratford-upon-Avon are required

About the role:

This is an exciting time to join NFU Mutual as a Large Loss Property Claims Specialist. You’ll have the opportunity to handle our most complex and high value property claims valued from £650k+ in a truly supportive team. This role offers a rewarding career path with lots of opportunity to progress your technical and leadership skills.

Trusted to get on with a job where every day is different, you’ll manage an interesting and varied large loss portfolio, you will be focussed on achieving KPIs, controlling costs, protecting our reputation, and ensuring the best possible outcomes for our customers including site visits at various stages of the claim. Driven by continuous improvement, you’ll work closely with our regional and Large Corporate claims teams, supporting with training and coaching and assisting with technical referrals.

You will also build and maintain effective relationships with our Legal Panel, Actuarial and Underwriting teams as well as Agents across the UK-wide NFU Mutual Agency network, Suppliers and Loss Adjusters. You’ll also advise, guide and make decisions on complaints, breaches, Financial Ombudsman Service (FOS) Appeals, County Court Judgements and other technical referrals.

This hybrid role offers the flexibility to work primarily from home (around 80% of the time), with the remaining 20% based in one of our regional offices in Bristol, York, or Stratford-upon-Avon. You will also be expected to visit our head office in Stratford-upon-Avon once a month.

About you:

With a track record of handling large, high value loss property claims within insurance, you mix your clear focus on customer experience with your technical knowledge to achieve results. Confidently working in a regulated environment, you’re open to development opportunities and bring a positive, ‘can-do’ approach to your role.

You have excellent communication skills, both written and verbal, with the ability to forge effective working relationships with internal and external stakeholders. You are adaptable and flexible, able to navigate changing circumstances with ease. With strong judgment and confident decision-making abilities, you are able to efficiently resolve conflicts and achieve best case outcomes.

To join our team you must also have:

• Significant experience of handling large loss property claims through to conclusion
• Experience dealing directly with brokers and corporate clients (desirable)
• A strong customer-focused mindset
• Excellent negotiation skills
• A highly organised approach to portfolio management.

If you have experience providing training or coaching and mentoring others, that will only be an advantage however it is not an essential requirement for the role.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We\’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £60,000 per annum (depending on experience)
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan – cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering – volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme – subject to eligibility

Working at NFU Mutual:

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK‑based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.