About the role
• Competitive salary • Up to 17.5% annual bonus • 80% remote working We are looking to appoint a Team Leader to lead the operational service for our CRM (D365) solution. The successful candidate will lead and oversee internal DevOps resources and 3rd Party partners in maintaining the operability of the service. The successful candidate will use their stakeholder management skills to ensure service priorities are agreed with the business and dependencies are understood in order to support key Strategic initiatives. The role requires strong people management experience, along with a proven track record of leading highly engaged teams, using an agile delivery framework to deliver exceptional service. Job Specification • Lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution to business objectives and realise their potential. • Lead, facilitate, advise and support staff using appropriate IT expertise in order to verify and validate technical solutions and IT deliverables in line with IT quality standards and good practice. • Lead, influence and facilitate relevant two-way communications to ensure that information is delivered in an effective, appropriate and timely manner, to promote holistic, quality understanding and collaborative work; as well as ensuring that stakeholders are engaged. • Establish, implement, monitor, challenge and communicate Group IT and Corporate Processes as appropriate, to ensure consistency and regulatory compliance and promote proactive and continuous improvement. • Manage resources effectively to ensure that resources have the required skills, utilisation is maximised, understood and aligned to plan(s), budget and to timeframes. • Plan, review, implement and evaluate activities within area of responsibility in conjunction with internal and external stakeholders that are aligned to agreed resources and Group IT processes, SLAs, KPIs and/or objectives. • Identify, manage, challenge, report and evaluate risks, trends and issues in Group IT to facilitate solutions, promote innovation and continuous improvement in line with Group Risk Strategy frameworks. • Establish and maintain relationships with internal stakeholders and outsourced service providers to ensure the efficient and effective delivery of Group IT and Team’s activities. • Deliver short term / one-off projects and activities as required by and to the standards and outcomes as agreed with the Line Manager.
About you
• Experienced in managing a team to deliver the expected service to end-users, ideally using an Agile Framework/DevOps model, within a controlled environment. • Can demonstrate experience of Service Management, including incident and problem handling, risk and issue management, and prioritisation of critical service/maintenance tasks. • Experience of recruiting, building and motivating new teams that demonstrate strong engagement and Customer focus Qualifications/Other • An Information Technology related degree, or equivalent industry experience • Meaningful relevant and demonstrable experience in managing teams/projects in an IT environment. • Experience in an Insurance, investments and pensions environment (desirable). • Information Technology Infrastructure Library (ITIL) framework awareness. • Knowledge of project management methodologies (desirable)
Benefits and rewards
Here at NFU Mutual we pride ourselves on being “a great place to work” and have again been presented with the Gallup Great Workplace Award. Along with a supportive culture you can also look forward to some very attractive reward benefits such as: • Competitive salary • Up to 17.5% annual bonus potential • Hybrid working • Contributory pension scheme (company contribution up to 12%) • 25 days holiday per annum plus bank holidays (additional holiday purchase scheme) • Employee discounts • Gym subsidy • Health and wellbeing plan • Discounted Insurance on a range of NFU Mutual policies NFU Mutual are happy to offer employees homeworking. Please get in contact to discuss home working options.
About us
One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable, so we are successful now, and in the future.
IT Team Leader - CRM Service employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
