IT Team Leader

About the role

We are seeking an experienced Team Lead with experience in IT Service Management Tooling to lead, influence, evaluate, implement & manage appropriate Group IT objectives, activities and resources in line with Group IT Key Performance Indicators, Service Level Agreements and processes while promoting continuous improvement and fit for purpose IT systems and services.

As an IT Team Leader you will:

• Lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution to business objectives and realise their potential.
• Lead, facilitate, advise and support staff using appropriate IT expertise in order to verify and validate technical solutions and IT deliverables in line with IT quality standards and good practice.
• Lead, influence and facilitate relevant two way communications to ensure that information is delivered in an effective, appropriate and timely manner, to promote holistic, quality understanding and collaborative work; as well as ensuring that stakeholders are engaged.
• Establish, implement, monitor, challenge and communicate Group IT and Corporate Processes as appropriate, to ensure consistency and regulatory compliance and promote proactive and continuous improvement.
• Manage resources effectively to ensure that resources have the required skills, utilisation is maximised, understood and aligned to plan(s), budget and to time frames.
• Plan, review, implement and evaluate activities within area of responsibility in conjunction with internal and external stakeholders that are aligned to agreed resources and Group IT processes, SLAs, KPIs and/or objectives.
• Identify, manage, challenge, report and evaluate risks, trends and issues in Group IT to facilitate solutions, promote innovation and continuous improvement in line with Group Risk Strategy frameworks.
• Establish and maintain relationships with internal stakeholders and outsourced service providers to ensure the efficient and effective delivery of Group IT and Team’s activities.
• Deliver short term / one-off projects and activities as required by and to the standards and outcomes as agreed with the Line Manager.

About you

We're seeking an individual with:

• An Information Technology related degree, or equivalent industry experience
• Evidence of leading automation initiatives within an organisation
• Evidence of working with ITSM tools to reduce overall service desk demand
• Meaningful relevant and demonstrable experience in managing teams/projects in an IT environment
• Experience in an Insurance, investments and pensions environment (desirable)
• Information Technology Infrastructure Library (ITIL) framework awareness (desirable)
• Knowledge of project management methodologies (desirable)

Benefits and Rewards

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• A Competitive Salary
• Annual bonus (up to 17.5%)
• Contributory pension scheme (maximum of 12% company contribution)
• 25 days holiday plus bank holidays (additional holiday purchase scheme)
• Employee discounts
• Gym subsidy
• Health and wellbeing plan
• Life Assurance cover
• Discounts on a range of NFU Mutual insurance policies

NFU Mutual are happy to offer its employees informal homeworking. Our teams team is located in Stratford-upon-Avon and it would be expected that on average, 50% of your working time would be located from this office, with the remaining days home based should you wish. Due to COVID-19, our employees continue to work from home and a return to the office is being planned for later in the year.

Working at NFU Mutual

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. As an employee you are very important to us. We empower and inspire you to perform, offer opportunities to grow and we recognise and reward you for your contribution.

At NFU Mutual we look for people like you, who have customers at the heart of what you do. You recognise that your customers’ financial lives can only benefit by having a financial plan in place that reflects their circumstances both now and in the future.