IT Service Desk Team Leader - 12 Month Fixed Term Contract
- £40,000 - £45,000 annual salary
- Opportunity to lead a team of over 30 service desk analysts, collaborating with other team leaders
- A fantastic opportunity for a proven manager/leadership professional to move into IT.
About the role
We have an exciting opportunity for an IT Service Desk Team Leader to join us on a 12-month fixed term contract. Helping to lead the team of over 30 service desk analysts, you will have excellent people management skills, driving performance and service standards. You will be a strong motivator, developing your direct reports so that they know what is expected and are able to maximise their contribution to the business.
You will lead, advise and support your direct reports using appropriate IT expertise, verifying and validating technical solutions and IT deliverables in line with our IT quality standards and good practice.
Management skills are a vital part of this role; you will use your previous leadership experience to manage staff and resources effectively, maintaining service desk efficiency and standards for our internal team.
About you
As an IT Service Desk Team Leader, you will need proven leadership experience, preferably in an IT or call centre environment. Your leadership and organisation skills will be imperative to continue to drive the standards of our IT service desk team.
You will have:
- Meaningful relevant and demonstrable experience in managing successful teams
- Experience managing or leading in an IT or call centre environment
- Excellent leadership and communication skills
- A passion for IT and driving high service standards
Benefits and rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- £40,000 - £45,000 annual salary
- Annual bonus (up to 17.5%)
- Up to 80% remote working
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days holiday + bank holidays + buy/sell holiday scheme
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover
- Employee discounts on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
IT Service Desk Team Leader - 12 Month Fixed Term Contract employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
