About the role
- £39,000 - £42,000 annual salary
- Up to 17.5% annual bonus
- Remote working options available
As an IT Service Design Lead, you will be a subject matter expert who will consult with our change programmes to make sure that IT Service Delivery at NFU Mutual is consistent and effective. You will ensure that the IT operational processes required to support and maintain new solutions are considered throughout and fit for purpose. Whilst you will not work directly in the change team, you will provide vital expertise ensuring a smooth transition to ‘live’ and being the voice of the internal customer throughout the project lifecycle.
Duties include
- Evaluate project requirements, to create a Service Design Package for each new or changed IT service.
- Represent Service Delivery in projects, acting as a consultant and providing subject matter expertise for operational service processes.
- Identify where standard processes are not suitable and provide service and technical expertise to contribute to the design of new IT processes to ensure that both IT and business objectives and expectations can be met.
- Review the effectiveness of previous IT service design decisions to develop, recommend and drive improvements.
- Build influential working relationships with internal and external stakeholders.
- Proactively engage as early as possible with projects promoting Service Design as a facilitator and ensure that the requirements and dependencies of BAU service are incorporated into the planning phases and are considered throughout the project lifecycle.
- Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with the Line Manager.
About you
You will ideally have:
- A relevant IT professional or academic qualification at degree level or equivalent.
- Information Technology Infrastructure Library (ITIL) v.3 Foundation as a minimum
- Experience of IT Service Management
- Experience in a Financial services environment
Benefits and rewards
Here at NFU Mutual we pride ourselves on being “a great place to work” and have again been presented with the Gallup Great Workplace Award. Along with a supportive culture you can also look forward to some very attractive reward benefits such as:
- £39,000 - £42,000 annual salary
- Up to 17.5% annual bonus potential
- Contributory pension scheme (company contribution up to 12%)
- 25 days holiday per annum plus bank holidays (additional holiday purchase scheme)
- Employee discounts
- Gym subsidy
- Health and wellbeing plan
- Discounted Insurance on a range of NFU Mutual policies
NFU Mutual are happy to offer employees homeworking. Please get in contact to discuss home working options.
About us
One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable, so we are successful now, and in the future.
IT Service Design Lead employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
