IT Operational Change Analyst

About the role

• Salary £27,000 - £28,000
• Up to 10% annual bonus
• Hybrid working

We have a fantastic opportunity for an IT Operational Change Analyst to help maintain, assess, govern, manage, report on and champion Change Management activity in liaison with the Change Manager and internal and external parties. You will ensure that IT Operational Changes to both infrastructure and system releases are delivered in line with quality standards, considering risk and the impact to the company’s production environment.

Key responsibilities will include:

• Maintain, assess, approve, govern and support the delivery of IT infrastructure and applications releases, in collaboration with internal and external teams, in order to implement IT operational changes that meet the agreed deliverables following the Change Management Procedures.

• Review and validate change documentation raised giving appropriate feedback to interest parties in line with change management procedures and quality guidelines.

• Advise, coordinate, control, approve and manage IT Changes with both internal and external parties to ensure safe delivery with minimal risk and impact to the Production environment for both infrastructure and application changes; in line with NFU Mutual Risk Policy, Security and Change Policy and Processes.

• Attend and contribute to and support the Technical and Business Change Advisory Board (CAB) using own and change owners knowledge to review potential risk and impact of each change and challenge change implementer to ensure change has been properly planned in order to mitigate risks and avoid impact to the business.

• Track, report on and communicate change activity in line with Change Management Policy and Processes to ensure that stakeholders, dependencies, quality and time are managed.

• Identify and report risks, trends and issues in IT Change to contribute to solutions innovation and continuous service improvement.

• Deliver short term / one off projects and activities as required by and to the standards and outcomes agreed with line manager.

About you

You will have:

• Experience of evaluating data and presenting recommendations
• Experience in an IT Service Delivery environment (desirable)
• Experience in a Financial Services environment (desirable)
• Information Technology Infrastructure Library (ITIL) Foundation (desirable)

Benefits and rewards

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe. We were also named in the LinkedIn Top 25 Companies List 2021 for career development. When you join us, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £27,000 - £28,000
• Annual bonus (up to 10%)
• Remote working options available
• Contributory pension scheme (maximum of 12% company contribution)
• 25 days holiday plus bank holidays (additional holiday purchase scheme)
• Employee discounts
• Gym subsidy
• Health and wellbeing plan
• Discounted Insurance on all NFU Mutual Policies

About us

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. As an employee you are very important to us. We empower and inspire you to perform, offer opportunities to grow and we recognise and reward you for your contribution.

At NFU Mutual we look for people like you, who have customers at the heart of what you do. You recognise that your customers’ financial lives can only benefit by having a financial plan in place that reflects their circumstances both now and in the future.