IT First Line Analyst
- Competitive salary
- Up to 10% annual bonus
- Remote working options available
About the role
We are looking for a First Line Analyst to join the IT Service Desk, providing customer support for both desktop and business applications across the group. The department supports over 6,500 users and is the primary interface for all IT support in a busy customer-facing role. You will be part of a collaborative team, helping to support NFU Mutual’s internal staff with their IT problems and queries.
As an IT First Line Analyst, communication is key. You’ll deliver regular written and verbal communication with customers, providing updates on their IT queries. You’ll be responsible for logging, managing and owning incidents and requests, proactively monitoring their progress. As you advance, you will contribute to the development and management of the information base, continuously updating your own technical knowledge. You will also liaise with suppliers, service groups and customers to ensure that agreed service levels are met.
About you
As an IT First Line Analyst, you will be a passionate customer services professional. A confident communicator, you will have experience in a busy telephone-based customer services environment with a passion for getting the right result for your customers. You’ll have proven customer service experience, ideally gained in a busy environment and demonstrable analytical and problem-solving skills.
You will be passionate about technology and have knowledge of IT on a personal or professional level. Experience within the IT sector is not essential but would be advantageous.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Competitive salary
- Annual bonus (up to 10%)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell holiday scheme
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
IT First Line Analyst employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
