IT Data Analyst

• £45,000 - £55,000 annual salary
• Bonus of up to 17.5%
• Up to 80% remote working option available

About the role

We are currently expanding our Master Data Management team and there are some exciting opportunities for IT Data Analysts to join the team. The team is central to managing and linking NFU Mutual Customer records across the enterprise of NFU Mutual systems, creating the customer Golden Record underpinning our CRM system and Digital Customer Portal – key to the success of NFU Mutual’s strategic roadmap.

The role provides an excellent opportunity for an individual to develop their career and play a key role in the team that manages our Customer Data Mastering. The role will see you working closely with Information Architecture, Business areas, Integration team and other application teams and our Bridge and DCS programmes – leading analysis and defect resolution across our complex customer data mapping, whilst analysing future data flow requirements.

Not only will you be working within a great team environment, but you’ll be also creating valuable solutions for a company that puts our customers’ needs at the heart of everything we do.

Job Specification

• Evaluate and interpret end-to-end data designs, mappings and models with IT Solution Designers and Information Architects to ensure fit for purpose IT solutions
• Be a Subject Matter Expert for data structures, data flows and rules across the enterprise of NFU Mutual IT applications, including Customer Data Mastering rules and other relevant Business rules
• Influence, coach and educate others to improve their competency around the complexity of our Customer data flows and Golden Record rules across NFUM systems
• Lead the analysis, diagnosis and the resolution of complex data flow defects and Data Quality issues across IT systems, supporting our major Programmes. Carry out ETL development where required
• Operating according to agreed quality procedures and standards and constantly looking to further improve and influence others on these standards.
• Review and understand end-to-end data system designs in order to recommend changes to applications and / or products within area of responsibility, collaborating with team members as required to ensure that the final IT solution is fit for purpose and meets the agreed system requirements
• Manage the handover of and maintain Customer data designs and flows into business-as-usual (BAU) operation
• Lead the resolution of live technical incidents and system problems for Customer Data as and when required, in accordance with the Information Technology Infrastructure Library (ITIL) framework
• Educate Project Teams, Testers and other stakeholders in the Customer Data Mapping rules
• Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with Line Manager

About you

You’ll have proven working experience as a Data Analyst, Business Data Analyst, or similar data-focussed experience. You’ll have technical expertise regarding data models, database design development and segmentation techniques and a strong knowledge of and experience with reporting packages, databases, programming, or ETL frameworks.

Other skills and requirements include:

• ETL or SSIS skillset is highly desirable, any platform or technology
• SQL experience, preferably Microsoft SQL server
• Knowledge of statistics and experience using statistical packages for analysing datasets
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Demonstrates a strong aptitude for problem solving, taking ownership and being able to negotiate to a resolution.
• Excellent communication skills, experience of establishing and maintaining effective relationships with and influencing stakeholders
• Experience in a Financial services, insurance, investments and/or pensions environment (desirable)

Qualifications/Other

• 5 GCSE's at Grade C or above to include Maths and English.
• Information Technology Infrastructure Library (ITIL) Service Management Foundation (desirable).

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• £45,000 - £55,000 salary (DOE)
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.