About the role
We have an exciting opportunity for a Business Relationship Consultant to join us on our journey. Through close business engagement and a deep understanding of business requirements, you will advise on, influence and scope business requests for IT demand; coordinating and/or channelling those requests through to the appropriate IT delivery teams in liaison with IT and business stakeholders. The aim is to achieve best value from the IT investment and deliver continually high levels of service to agreed standards.
You will:
- Establish, continuously communicate and develop relationships with Group IT and business leadership teams to ensure the effective delivery of the IT proposition.
- Challenge and manage demand for IT resources to ensure demand does not bypass Group IT standard procedures.
- Lead /Deliver short term / one-off business projects and activities outside of the scope of IT infrastructure delivery to the standards and outcomes agreed with the Line Manager.
- Provide business consultancy services to IT delivery teams, influencing priorities and solution design.
- Scope, shape and authorise non-standard requests for IT resource, channelling requests through to the appropriate service teams, whist maintaining oversight.
- Protect the reputation of IT by managing expectations, policing controls, fielding complaints, and directing them to the Service manager responsible.
About you
- Experience in a commercially focused IT environment
- Great stakeholder management
- Knowledge of IT services, businesses and commercial awareness
- ITIL foundation or a working knowledge of
- A strong understanding of multiple arms of the business/organisation (sales and agency, customer service etc)
- Project/Programme management or Workstream Lead experience (desirable)
Further information
This is a Level 4 position 4 which includes an annual bonus of up to 17.5% and 25 days holiday.
The hiring manager is John Paul Johnston.
The recruiter looking after this vacancy is David King.
IT Business Relationship Consultant employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
