About the role
We are currently looking for an IT Access Analyst to join Group IT Service Delivery, providing access to and support for both desktop and bespoke applications across the group; supporting over 7,000 users and is the primary interface for all IT access requests in a high profile customer-facing role.
The role will involve:
- Regular analysis of HR data to determine starter, mover and leaver details in order to log and classify the correct access request
- Provision of permissions access to bespoke NFUM applications
- Investigation and diagnosis of access related incidents
- Ownership of access request tickets
- Regular communication with end-users both written and verbal
- Proactive monitoring of access requests ensuring timely escalation, resolution and closure
- Support and coaching of colleagues to raise awareness of access management processes
- Creation and review of support documentation
- Liaison with suppliers, service groups, business departments and customers to ensure agreed service levels are met
What we’re looking for
This is a customer focused role, with primary responsibility for IT Access Management requests across the NFU Mutual estate and so you will have a mixed range of skills, including good data entry skills and Computer literacy in MS products (particularly MS Excel), to support the wide range of applications in use with the group.
You will also have:
- Proven experience in a busy customer focused environment
- A good telephone manner and written communication skills with proven ability in customer service techniques
- Knowledge of NFU Mutual business systems
- Demonstrable problem solving skills with the ability to look beyond the obvious
- Knowledge of NFU Mutual recruitment and HR processes (desirable)
Further information
This is a Level 3 position which includes an annual bonus of up to 10% and 25 days holiday
The hiring managers are Rachel Hawkeswood and Jane King
The recruiter looking after this vacancy is David King
IT Access Analyst employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
