NFU Mutual is recruiting an Insurance Complaints Specialist to manage end-to-end complaints with care and accuracy. You will investigate cases, collate evidence, and liaise with claims and underwriting teams, ensuring regulatory milestones are met and customers feel heard and respected.
The role emphasizes a human-led, AI-supported approach, with hybrid working and up to 80% homeworking after training. A strong background in insurance complaints and CRM use is highly valued.
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Insurance Complaints Specialist - Hybrid, Impactful Role employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
