About the role
We have a great opportunity for an Identity & Access Management Team Leader to join us on a permanent basis. In this role you will lead, coordinate, influence, evaluate, implement and manage appropriate Group IT objectives, activities, resources and processes to ensure IAM Controls are met whilst ensuring customers’ needs are fulfilled in line with Group IT Key Performance Indicators, Service Level Agreements and Group Policy whilst promoting continuous improvement.
In this role you will:
- Lead, manage, coach, motivate and develop resources effectively so that they know what is expected, have the required skills to maximise their contribution to business objectives, realise their potential and utilisation is maximised, understood and aligned to plan(s), budget and to timeframes.
- Lead, facilitate, advise and support staff using IAM Service expertise in order to verify and validate technical solutions and IT deliverables in line with IT quality standards and good practice.
- Establish, implement, monitor, challenge and communicate Group IT and Corporate Processes as appropriate, to ensure consistency and regulatory compliance and promote proactive and continuous improvement.
- Identify, manage, challenge, report and evaluate risks, trends and issues in Group IT to facilitate solutions, promote innovation and continuous improvement in line with Group Risk Strategy frameworks.
- Plan, review, implement and evaluate activities within area of responsibility in conjunction with internal and external stakeholders that are aligned to agreed resources and Group IT processes, SLAs, KPIs and/or objectives.
- Establish and maintain relationships with internal stakeholders and outsourced service providers to ensure the efficient and effective delivery of Group IT and Team’s activities.
- Lead, influence and facilitate relevant two-way communications to ensure that information is delivered in an effective, appropriate and timely manner, to promote holistic, quality understanding and collaborative work; as well as ensuring that stakeholders are engaged.
- Deliver short term / one-off projects and activities as required by and to the standards and outcomes as agreed with the Line Manager.
About you
We are looking for:
- Meaningful relevant and demonstrable experience of People and Task Management
- People Coaching/Mentoring experience
- Experience of Leading and/or Managing Service Operations team(s)
- Experience of Quality Management and Continuous Improvement (desirable)
- Financial Services/ Insurance Industry experience (desirable)
- Information Technology Infrastructure Library (ITIL) Foundation (v3) (desirable)
Rewards and Benefits
At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- A Competitive Salary
- Annual bonus (up to 17.5%)
- Contributory pension scheme (maximum of 12% company contribution)
- 25 days holiday plus bank holidays (additional holiday purchase scheme)
- Employee discounts
- Gym subsidy
- Health and wellbeing plan
- Life Assurance cover
- Discounts on a range of NFU Mutual insurance policies
NFU Mutual are happy to offer its employees informal homeworking. Our teams is located in Stratford-upon-Avon and it would be expected that on average, 50% of your working time would be located from this office, with the remaining days home based should you wish. Due to COVID-19, our employees continue to work from home and a return to the office is being planned for later in the year.
Working at NFU Mutual
One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. As an employee you are very important to us. We empower and inspire you to perform, offer opportunities to grow and we recognise and reward you for your contribution.
At NFU Mutual we look for people like you, who have customers at the heart of what you do. You recognise that your customers’ financial lives can only benefit by having a financial plan in place that reflects their circumstances both now and in the future.
Identity & Access Management Team Lead employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
