NFU Mutual in the West of England is recruiting an Insurance Complaints Specialist to join a human‑led, AI‑supported customer relationship team. You’ll own complex complaints end‑to‑end, applying regulatory knowledge with fairness and empathy to reach clear outcomes.
The role involves gathering evidence, reviewing timelines, and collaborating with Claims and Underwriting to resolve cases while keeping customers informed and supported.
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Hybrid Insurance Complaints Specialist employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
