NFU Mutual in the UK seeks a senior leader to head Resource Planning and Performance Operations across Customer Service Operations. You will set strategic direction, lead a 45-strong team, and drive capacity, budgeting and cross-channel performance.
You will shape the future of our customer contact capability, including AI adoption, multi-site orchestration and governance across programmes. You’ll influence investment priorities and ensure operational excellence.
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Head of Resource Planning & Performance Operations (Hybrid) employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
