At a Glance
- Tasks: Provide exceptional service to clients, assisting with insurance quotes and renewals.
- Company: Join NFU Mutual, a top UK insurance company with a strong local presence.
- Benefits: Competitive salary, pension scheme, generous leave, and birthday off.
- Other info: Flexible working options available; be part of a collaborative team.
- Why this job: Fast track your career in a supportive environment with excellent training opportunities.
- Qualifications: 5 GCSEs including Maths & English; sales experience is a plus.
The predicted salary is between 24300 - 29700 £ per year.
The role Client Service Advisor -NFU Mutual’s Surrey Agency• Two locations available in Surrey – Oxted and Godalming• 12-month fast track development programme to senior Bespoke & SME Advisor role• £25,000 to £35,000 starting salary depending on experience• 37.5 hours per week – Monday to Friday 8.30am to 5pm, an hour for lunch• Permanent contract• Office based role• Full-time and part-time contract considered About the Role We have exciting opportunities for a Client Service Advisor within our Surrey Agency located in our Oxted Office and our Godalming Office.
You will play an important role providing great service to our clients and potential clients by assisting them with quotes, renewals and mid-term adjustments on motor and home insurance products.
We are looking for candidates who have the ability and desire to follow a 12-month fast track development programme to the senior Bespoke & SME Advisor role.
At the core of our approach lies the cultivation of strong relationships and a hunger to help meet all our clients’ needs.
The role includes seeking additional insurance opportunities and introducing financial services (pension, investments & protection) wherever and whenever a client need is identified.
Client contact is via phone, email and face to face.
You will be part of a team within which collaborative teamwork is essential.
Workloads can vary significantly so it is important you are adaptable, flexible and resilient.
About you Highly motivated self-starter with a positive mentality.
You are a team player and have a can-do attitude.
You are committed to learning and development.
To apply for this role, you should:• Feel aligned to the NFU Mutual brand values• Feel comfortable and confident having sales conversations• Enjoy exceeding customer expectations• Have a positive and proactive attitude• Have a valid UK driving licence because there may be occasions when you need to visit our other office or high value clients.
About NFU Mutual NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its clients, for over 110 years.
We carefully balance delivering excellent service to our clients whilst ensuring the business is run effectively.
As a mutual, supporting our clients and paying their claims comes first.
We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About NFU Mutual's Surrey Agency We are a growing local Agency and want to expand our excellent team.
We strive to deliver a first-class service and provide the award winning NFU Mutual product range to our customers.
We are a business where honesty, integrity, and trust are at the heart of our values.
We champion the personal approach to customer service that NFU Mutual are famous for.
Key competencies• Sales• Customer focus• Accuracy & attention to detail• Organisation Skills• Adaptability and Flexibility• Teamwork Benefits When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:• Salary scale from £25,000 to £35,000 depending on experience• Pension scheme• 23 days annual leave increasing by 1 day for every full calendar years service up to a maximum of 28 days plus bank holidays• Your birthday off• Up to 5 days buy/sell holiday trading scheme• Comprehensive on-going training and development To apply If you have a minimum of 5 GCSEs including Maths & English, please apply in writing with your CV to: Paul Bailey, Office Manager, NFU Mutual Surrey – paul_bailey@nfumutual. co. uk and Phillip Kirk, Business Manager – phillip_kirk@nfumutual. co. uk Closing date for all applications: Friday 25th September 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly #J-18808-Ljbffr
Client Service Advisor in Godalming employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor in Godalming
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NFU Mutual. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NFU Mutual before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Advisor in Godalming
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NFU Mutual:Your cover letter is your chance to shine! Tell us why you want to work at NFU Mutual specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NFU Mutual!
How to prepare for a job interview at NFU Mutual
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
