NFU Mutual in Glasgow is hiring an Insurance Complaints Specialist to lead end‑to‑end complaint investigations with fairness and technical accuracy. You will gather evidence, review reports, and ensure FCA milestones are met while helping customers feel heard and respected.
Working in a hybrid team, you’ll balance empathy with rigorous analysis, handle complex cases across product lines, and contribute to continuous improvements of processes and controls.
#J-18808-Ljbffr
Hybrid Insurance Complaints Specialist – Fair Outcomes in Glasgow employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
