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For Companies At a Glance
- Tasks: Build strong customer relationships and drive sales in a supportive team environment.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Enjoy 25 days holiday, health cover, remote work options, and career progression.
- Why this job: Make a real impact while developing your skills in a dynamic agency.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full training provided, including opportunities for professional qualifications.
The predicted salary is between 36000 - 60000 £ per year.
Location: Flimwell
Job reference: ANEE01850
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the role:
This is a great opportunity to join a high performing team as an Account Handler by developing positive and long-term relationships with our customers in a way which promotes retention and additional sales revenue. To be successful at this role you will be excellent at building customer relationships and delivering high quality service that reflects our values and ethos and is tailored to their specific needs.
Responsibilities:
- To develop positive business relationships with a portfolio of customers, managing their accounts in a way that meets their specific needs on a long-term basis.
- To enhance the wider business growth by proactively seeking opportunities for cross selling.
- To support the delivery of marketing campaigns in a way which is consistent with our values and ethos, positively contributing to our profile.
- To consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.
- To build and maintain effective working relationships within the team and all relevant key contacts.
- To ensure all customer interactions, managing of customer instructions and documentation is administered in accordance with compliance and regulatory requirements and ensures excellent levels of customer service.
- To be responsible for ongoing technical and professional knowledge and skills development to ensure compliance and the delivery of high performance.
About you
- Proven track record of successful delivery within a commercial environment, ideally Financial Services.
- Demonstrable experience working in a customer facing environment, delivering exceptional levels of customer service.
- Excellent verbal and written communication skills.
- Strong IT skills.
- Good working knowledge of the financial services sector.
Our commitment to you:
- A supportive and friendly working environment.
- Full Training & Development will be provided which includes technical knowledge, Sales soft skills with the opportunity of a funded CERT CII qualification.
- Opportunities for career progression within a growing agency.
- A supportive and friendly team environment within a highly respected organisation.
- The chance to play a key role in a dynamic agency that values your skills and contribution.
Benefits
- 25 days holiday plus bank holiday (after 4 years’ service an additional day a year up to a maximum of 5 days). In addition we provide 2 additional days holiday over the Christmas period.
- Benenden Health.
- 15 days working from home flexibility.
- Free parking in front of the office.
- Group Life Cover – 4 x salary.
- Eyecare cover.
- Unlimited access to Refer a Friend bonus scheme.
- Employee discounts on a range of NFU Mutual insurance policies.
- Pension contributions.
If you’re a driven and ambitious individual with a passion for sales and a commitment to delivering excellent service, we’d love to hear from you. Join us at NFU Mutual's Tunbridge Wells Agency and contribute to the growth of our High Net Worth insurance offering.
Please apply in writing with CV and covering letter to: bethan_davies@nfumutual.co.uk 01892 337488.
Closing date: 16 January 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products. Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
Account Handler Flimwell employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler Flimwell
✨Tip Number 1
Get to know the company inside out! Research NFU Mutual's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and account handling. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Account Handler Flimwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Handler role. Highlight your customer service experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your values align with ours. Keep it personal and engaging – we want to get to know you!
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Avoid jargon and make it easy for us to see your personality and professionalism.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NFU Mutual
✨Know Your Stuff
Before the interview, make sure you understand NFU Mutual's products and services. Familiarise yourself with their values and ethos, as this will help you demonstrate how you can align with their customer-centric approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you built strong relationships or resolved issues effectively, as this is crucial for the Account Handler role.
✨Be Proactive About Sales
Think of ways you could contribute to cross-selling opportunities within the agency. During the interview, share ideas on how you could enhance business growth while maintaining excellent customer service.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the team dynamics, training opportunities, or the agency's future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
