About the role
An exciting opportunity has arisen for a Customer Support Administrator to join our Mutual Direct team on an 11-month fixed term contract, the role is based at our Ryon Hill Park site in Stratford-upon-Avon. The main responsibilities for the role include providing an administrative support service to the Mutual Direct Contact Centre, Customer Support Centre and NFU Mutual members through the accurate and efficient administration and despatch of essential policyholder documentation to meet Service Level Agreements (SLAs).
- Check, prepare and despatch documentation to customers to meet SLAs and regulatory requirements.
- Sort, check and process mid-term alterations (MTAs) and customer letters in line with SLAs and regulatory requirements.
- Collate, check, prepare and record incoming post, customer/MD communications and notes relating to accounts in accordance with procedures, to ensure they are correctly referenced, scanned and archived.
- Securely and correctly package, despatch and frank all documentation to meet SLAs and Data Protection requirements
- Monitor, check and replenish stationery supplies in accordance with procedures and limits of authority to ensure sufficient stock to meet department requirements.
- Deliver short term/one off projects and activities as required by and to the standards and outcomes agreed with their line manager
What we're looking for
The successful candidate should have the following qualities and qualifications:
- Comfortable and able to follow processes and procedures in order to comply with internal and regulatory requirements
- Good attention to detail and accuracy of data input
- Organisation and time management skills
- Must be computer literate
- Ideally the candidate would have a minimum of 5 GCSEs (or equivalent) at Grade C or above (including Maths & English)
What we can offer
Here at NFU Mutual we pride ourselves on being “a great place to work” and have again been presented with the Gallup Great Workplace Award. Along with a supportive culture you can also look forward to some very attractive reward benefits such as:
- Salary – £16,500
- Annual bonus (up to 10%)
- Contributory pension scheme (maximum of 12% company contribution)
- 25 days holiday plus bank holidays (additional holiday purchase scheme)
- Employee discounts
- Gym subsidy
- Health and wellbeing plan
- Discounted Insurance on all NFU Mutual Policies
About us
One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. As an employee you are very important to us. We empower and inspire you to perform, offer opportunities to grow and we recognise and reward you for your contribution.
At NFU Mutual we look for people like you, who have customers at the heart of what you do. You recognise that your customers’ financial lives can only benefit by having a financial plan in place that reflects their circumstances both now and in the future.
Customer Support Administrator employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
