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- Tasks: Join us as a Customer Services Adviser, handling enquiries and ensuring customer satisfaction.
- Company: NFU Mutual is a leading UK insurance company with over 110 years of experience.
- Benefits: Enjoy flexible working options after training, free onsite parking, and career progression opportunities.
- Why this job: Be part of a supportive team that values honesty and integrity while delivering exceptional service.
- Qualifications: Previous customer service experience is preferred; a positive attitude and willingness to learn are essential.
- Other info: Full training provided, with opportunities for apprenticeships and professional qualifications.
The predicted salary is between 20000 - 30000 £ per year.
Salary – £25,000 – full time standard office hours – five days a week, with free onsite parking.
Flexible working will be considered after a period of initial training.
NFU Mutual\’s agencies in Strathaven and Lanark are currently recruiting for a Customer Services Adviser to be based in our Strathaven office.
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for
About the role
As a Customer Services Adviser within our offices, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you’ll handle enquiries, paperwork and sales tasks, with a ‘can-do’ proactive enthusiasm.
About you
The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. Longer term, we also can offer career progression.
For further information, please contact keith_j_thom@nfumutual.co.uk
Closing Date: 11th July 2025.
Please note that you\’ll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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Customer Services Adviser Strathaven employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser Strathaven
✨Tip Number 1
Familiarise yourself with NFU Mutual's values and services. Understanding their commitment to customer service and the range of products they offer will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to demonstrate your customer service skills through examples from your previous roles. Think of specific situations where you went above and beyond for a customer, as this will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of NFU Mutual if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude and genuine interest in being part of a customer-focused team can set you apart from other candidates.
We think you need these skills to ace Customer Services Adviser Strathaven
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Services Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for NFU Mutual and how your personal qualities align with their values of honesty, integrity, and trust.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NFU Mutual
✨Show Your Customer Service Skills
Since the role is all about providing exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond for a customer or resolved a challenging issue.
✨Understand NFU Mutual's Values
Familiarise yourself with NFU Mutual's core values of honesty, integrity, and trust. During the interview, demonstrate how your personal values align with theirs and how you can contribute to their customer-focused approach.
✨Prepare for Role-Specific Questions
Anticipate questions related to handling enquiries, paperwork, and sales tasks. Think about how you would approach these responsibilities and be ready to discuss your strategies for maintaining a proactive and enthusiastic attitude.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process, career progression opportunities, or how the team collaborates to ensure customer satisfaction. This shows your genuine interest in the role and the company.
