Customer Service & Sales Advisor Edinburgh

Region: Scotland

Location: Edinburgh

Job reference: ANEE01885

The role

Salary - £22,000 - £27,000 (dependant on experience) plus commission.

Permanent Contract

Location: NFU Mutual’s Agency - Edinburgh & The Lothians, The Old Farmhouse, Rural Centre, West Mains, Ingliston, Newbridge, EH28 8NZ (In Office)

Full Time Position, 4-day week

The Agency works on a 4-day per week arrangement with staff starting at 8am and finishing at 5pm. The benefit of this is a healthier work-life balance, and an extra day off per week as personal time without compromising on salary.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Edinburgh & The Lothians Agency.

About the role:

Based at our Edinburgh & The Lothians Office, this is a fantastic opportunity for a positive, friendly, customer focused candidate looking for opportunities within the Insurance and Financial Services Sector in a client-facing environment and in a rapidly growing business. As a Customer Service & Sales Advisor, you will support the efficient operation of the agency by delivering high-quality service to NFU Mutual customers. You will handle customer enquiries; process policy amendments following changes in customer circumstances and manage correspondence accurately and efficiently. Additionally, you will provide quotes and arrange cover for Motor & Personal insurance policies, prospect for new clients, and convert enquiries into sales. There are multiple opportunities for career progression within the business for the right candidate.

About you:

• Previous experience of working in a customer service role is essential.
• The ability to thrive in a busy working environment while working as part of a team.
• A willingness to learn and plenty of enthusiasm.
• A confident telephone manner and IT skills.
• Previous exposure to Insurance, Financial Services, or any other regulated Industry (not required but highly desired).

Candidates should have a minimum of 5 Standard Grades or Intermediates (or equivalent) including Maths and English at Grade C or above.

Our commitment to you:

The Agency & NFU Mutual will provide you with all training and learning materials appropriate for the role. Should you wish to develop further, we will support your career progression into other lines of the business which may include Claims, New Business Development, Commercial Account Handling, Financial Services and more.

Benefits

• Benefit from a 4-day working week without compromising on salary.
• Salary dependant on experience.
• Generous Annual Leave package plus bank holidays.
• Company Pension Scheme.
• Professional Development Support.

Please apply in writing with CV and covering letter to: Emma Campbell – Office Manager – Via emma_campbell@nfumutual.co.uk or, if you would like to discuss the role via phone, please call 0131 3353533.

Candidate data will be stored securely for 6 months after the closing date of the application in line with GDPR security requirements. Candidate data will then be purged.

Closing date for all applications: 13th February 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products. Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.