Third Party Claims Handler
• Hybrid working
• Development opportunities
• Full training provided
About the role
We are currently seeking a Third Party Claims Handler to join our Third Party Assist team in Glasgow.
You will proactively manage non-fault third party claims from initial contact to the day-to-day management of your own individual caseload. In addition to this you will administer prompt deployment of services from NFUM’s approved supplier network and promote NFUM as a brand to third party potential customers to maximise future insurance sale opportunities and increase customer base.
Working Hours: Monday – Friday between the hours of 8am-8pm with 1 in 7 Saturdays 9am-2pm (35 hours per week) with home and office working flexibility.
About you
We are looking for an enthusiastic individual with a demonstrable work ethic who has previous experience in a contact centre customer service role, ideally within the insurance industry.
It is also essential that you are familiar with using Microsoft Office packages. You will also have good written English as well as strong verbal communication and interpersonal skills both face to face and on the telephone.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- £20,000 - £26,000 per annum
- Annual bonus (up to 10%)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell holiday scheme
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Customer Service Advisor - Third Party Claims employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
