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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide administrative support in a dynamic team environment.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of service excellence.
- Benefits: Enjoy full training, flexitime, 25 days annual leave, and free parking.
- Why this job: Be part of a supportive culture focused on personal growth and customer satisfaction.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
- Other info: Opportunity for professional development and potential apprenticeship available.
The predicted salary is between 18000 - 27000 £ per year.
Starting at £22,500 and rising incrementally after successfully completing all training requirements.
Full Time
Permanent Contract
Location: Appleby in Westmorland
34 hours a week over 4 days
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the North Lakes & Appleby Agency.
About the Role
We are looking for a Customer Service Adviser working from our modern office located in our Appleby Branch in Cumbria.
On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and providing administrative support, all with a ‘can-do’ proactive enthusiasm.
The chances are, you’ll have already worked in a similar role, you will have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience. You will enjoy working in a busy team environment and being proactive to support the growth of the business.
In return, you can expect full training in a friendly and supportive environment, enabling you to grow and develop in your role.
Typical Duties
- Responding to customer enquiries over the telephone or face to face in the branch
- Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
- Reviewing and advising customers on their general insurance requirements
- Enabling cross-selling opportunities to new and existing customers
- Administering all customer instructions to completion and compliance standards
- Processing and dispatching renewal documentation
- Producing correspondence to required timeframes and quality standards
- Developing and sustaining effective working relationships with customers and all members of the Agency
- Obtain customer appointments for our financial advisor
About You
- Determined with a strong willingness to learn
- Able to communicate effectively, both written and verbal
- Able to problem solve and use own initiative and judgement
- Willing to work as part of a team
- Practical and hands-on attitude with strong attention to detail
- Organised and hardworking
- Well-mannered and presentable for the role
- Reliable and dependable
- Seeking to uphold standards
- Demonstrates attributes of honesty, integrity, due skill, care and diligence
- Desire to build a long-term career with NFU Mutual
- Previous sales and customer service experience an advantage.
Our commitment to You
A focus on your professional development, with full training provided.
- Contributory pension scheme
- 34 hours a week over 4 days
- 25 days annual leave (inclusive of UK bank holidays)
- Flexitime enabling you to earn up to an extra 4 days off each year
- Free Parking
Please apply in writing with CV and covering letter to: stephanie_harper@nfumutual.co.uk
Closing date for all applications: 22nd August 2025
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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Customer Service Advisor Appleby in Westmorland employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Appleby in Westmorland
✨Tip Number 1
Familiarise yourself with NFU Mutual's products and services. Understanding their general insurance offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your proactive attitude, which is key for this position.
✨Tip Number 3
Network with current or former employees of NFU Mutual if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of specific instances where you've successfully resolved customer issues, as this aligns perfectly with the responsibilities of a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor Appleby in Westmorland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to communicate effectively and problem-solve, as these are key skills for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention why you want to work for NFU Mutual specifically and how your values align with theirs, particularly around honesty and integrity.
Showcase Your Skills: Emphasise your strong telephone manner and proactive approach in both your CV and cover letter. Provide examples of how you've gone above and beyond in previous roles to enhance customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at NFU Mutual
✨Research NFU Mutual
Before your interview, take some time to learn about NFU Mutual's history, values, and the services they offer. Understanding their commitment to customer service and their position as a leading rural insurer will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that demonstrate your ability to provide excellent customer service. Highlight situations where you went above and beyond to resolve issues or enhance the customer experience, as this is crucial for the role.
✨Demonstrate Teamwork
Since the role involves working in a busy team environment, be ready to discuss how you have successfully collaborated with others in past roles. Share specific instances where teamwork led to positive outcomes, showcasing your ability to contribute to a supportive work culture.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the training process, opportunities for professional development, or how success is measured in the customer service team. This demonstrates your enthusiasm and commitment to growing within the company.
