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- Tasks: Be the first point of contact for customers and assist with insurance queries.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Competitive salary, pension scheme, annual pay review, and professional development support.
- Why this job: Make a real difference by providing excellent customer service in a supportive environment.
- Qualifications: A proactive attitude and great communication skills; insurance experience is a plus but not required.
- Other info: Full training provided, with opportunities for career growth and professional qualifications.
The predicted salary is between 22308 - 26000 £ per year.
# Customer Service AdviserRegion: ScotlandLocation: ObanJob reference: ANEE01783## The role**Customer Service Adviser** **Salary £22,308 to £26,000 DOE** **Full Time position** **Permanent Contract** **Location: Oban** **37.5 hours per week. Monday – Friday 9am to 5pm.** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Argyll Agency. **About the role:** You will be the first point of contact for our customers looking to make changes to their existing insurance policies. You will also provide information and quotations on the range of products we offer. You will also support colleagues with general administration duties including letter and report writing. **About you:** We are looking for someone with a ‘can do’ proactive approach to their work, who can evidence an excellent telephone manner and experience of providing quality service to customers both in person and over the phone. Previous experience in the insurance industry is desirable but not essential as full training will be provided. **Our commitment to you:** Full Training on our range of products Employer Pension Scheme Annual Performance Pay Review Support towards Professional Qualifications Please apply in writing with CV and covering letter to: Chris\\_Wasson@nfumutual.co.uk If you would like to discuss the role in more details prior to applying, please call Chris Wasson on 01586 552428 **Closing date for all applications: 24th October 2025.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry. #J-18808-Ljbffr
Customer Service Adviser Oban employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser Oban
✨Tip Number 1
Get to know the company! Research NFU Mutual and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend to nail that excellent telephone manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at NFU Mutual.
We think you need these skills to ace Customer Service Adviser Oban
Some tips for your application 🫡
Craft a Personal Cover Letter: When writing your cover letter, make it personal! Share why you’re excited about the Customer Service Adviser role and how your skills align with our values at NFU Mutual. We want to see your personality shine through!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can bring your unique experiences to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent telephone manner and ability to provide quality service. Use clear and concise language in your CV and cover letter to demonstrate this.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at NFU Mutual
✨Know Your Stuff
Before the interview, make sure you understand NFU Mutual's products and services. Familiarise yourself with their insurance offerings and the values they uphold, like honesty and integrity. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Customer Service Adviser, your ability to connect with customers is key. Prepare examples of how you've provided excellent service in the past, whether over the phone or in person. Think about times when you went above and beyond to help someone – these stories will resonate well during the interview.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and your approach to problem-solving. You might be asked how you would handle a difficult customer or how you prioritise tasks. Practising your responses will help you articulate your thoughts clearly and calmly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
