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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and insurance advice.
- Company: NFU Mutual is a leading UK insurance company with over 110 years of experience.
- Benefits: Enjoy extensive training, career development opportunities, and a friendly work environment.
- Why this job: Be part of a supportive team that values honesty, integrity, and personal service.
- Qualifications: 5 GCSEs including English and Maths; good communication and organisational skills required.
- Other info: Full-time role based in East Devon, with a focus on personal and commercial insurance.
The predicted salary is between 21600 - 36000 £ per year.
Salary (dependant on experience) Full Time Permanent Contract/Hours: 9-5 Monday to Friday Location: Luppitt, Honiton
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen to join our small friendly team at The NFU Mutual Insurance office based in East Devon, 5 minutes by car outside of Honiton. The NFU Mutual Insurance Company is an award-winning Insurance and Financial Services company, providing the full range of General Insurance and Financial Services products, with a focus on Agricultural, Business and rural property and motor insurance. We pride ourselves on providing a high quality, friendly, personal and professional customer experience and are looking for someone with these same values, who can work as part of a team.
About the role:
The role includes providing advice on cover across all classes of personal and commercial insurance offered by the NFU Mutual. This, alongside quotations, changes to existing policies and supporting clients with any necessary information and administrative functions. The role also includes a requirement to introduce and increase awareness of our Financial Services solutions for our customer base.
About you:
You will need to be reliable and organised with attention to detail, have a good telephone manner and have good time management skills and be able to work to deadlines. You will need to be computer literate with basic Microsoft Word systems. You will also need your own transport and a valid car driving licence to get to and from work. A minimum qualification of 5 GCSEs are required, which are to include English and Maths.
Our commitment to you:
We provide a very extensive and office-based training programme, with ongoing support. This, alongside a development plan to allow you to build a career path.
Please apply in writing with CV and covering letter to: andy_cotter@nfumutual.co.uk
Closing date for all applications: 30/06/25.
Please note you will be employed by an Agent of the NFU Mutual and not the NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
Customer Service Adviser Honiton employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser Honiton
✨Tip Number 1
Familiarise yourself with NFU Mutual's products and services. Understanding their offerings, especially in agricultural and rural insurance, will help you engage confidently with potential customers during the interview.
✨Tip Number 2
Highlight your customer service experience. Be prepared to share specific examples of how you've provided excellent service in previous roles, as this aligns with the values of NFU Mutual.
✨Tip Number 3
Demonstrate your organisational skills. Since the role requires attention to detail and time management, think of ways to showcase these abilities, perhaps through past experiences or relevant scenarios.
✨Tip Number 4
Prepare questions about the training and development opportunities offered. Showing your eagerness to learn and grow within the company can set you apart from other candidates.
We think you need these skills to ace Customer Service Adviser Honiton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Adviser position. Tailor your application to highlight how your skills and experiences align with what NFU Mutual is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of NFU Mutual's values. Mention specific examples from your past experiences that demonstrate your reliability, organisation, and ability to work as part of a team.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for the role, such as attention to detail, good telephone manner, and time management. Make sure to include any relevant qualifications, especially your GCSEs in English and Maths.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at NFU Mutual
✨Showcase Your Customer Service Skills
Since the role is centred around providing excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to empathise and communicate effectively.
✨Demonstrate Reliability and Organisation
The job requires someone who is reliable and organised. During the interview, discuss your time management skills and how you prioritise tasks. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with NFU Mutual's Values
Understanding the core values of NFU Mutual, such as honesty, integrity, and trust, is crucial. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of delivering a personal approach to customer service.
✨Prepare for Questions on Financial Services
As part of the role, you'll need to introduce and increase awareness of financial services. Brush up on basic financial concepts and be ready to discuss how you would approach educating customers about these services.
