Customer Service Adviser Exeter

# Customer Service AdviserRegion: South WestLocation: ExeterJob reference: ANEE01782## The role**Customer Service Adviser** **£25,000** **Full Time** **Permanent Contract** **Location: Exeter** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments, and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Exeter agency** As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for. An exciting opportunity has now arisen within the Exeter Agency to join our thriving team. **About the Role** As a Customer Service Advisor within our team, you will play a key role in the success of an expanding local business, ensuring the office runs efficiently and our customers are always satisfied. You will handle policy amendments, sales, and claims, building long-lasting relationships with our clients. Above all, you will relish the challenge of being part of a truly client-focused, ambitious team. You’ll also have plenty of opportunities to develop your knowledge and skills to ensure you sell professionally and compliantly. Always delivering a consistently excellent experience to customers, you’ll meet the requirements and standards of NFU Mutual, the T&C scheme, and our regulators. This role falls under the Insurance Distribution Directive, requiring Continuous Professional Development in role and ongoing screening checks once in post. **About you** Patient and reassuring, you always go at the customer’s pace, making them feel comfortable whether discussing a policy renewal, answering general queries, or exploring new insurance opportunities. Enthusiastic, willing to learn, and open to new ideas, you bring an approachable style to building relationships with customers and colleagues alike. **It is essential that you have the following:** • Experience in customer service – flexible on industry, but great if you have a background in banking, financial services, or farming. • Excellent written and verbal communication skills. • Excellent organisational and administrative skills. • A minimum of 5 GCSEs (9-5), or equivalent, including Maths and English. **Our Commitment to You:** You can expect full training in a professional, hardworking, friendly, and supportive environment. We encourage and support development and progression within our team, and the opportunity to complete funded Chartered Insurance Institute (CII) qualifications is a possibility. **Benefits:** •Long term career development opportunities •Excellent training & Support •Free parking •Contributory pension •21 days holiday + bank holidays **How to Apply** Please apply in writing with your CV and a covering letter to laura\\_hill4@nfumutual.co.uk **Closing date for all applicants 29/10/2025.** **Please note you will be employed by an Agent of NFU Mutual not NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry. #J-18808-Ljbffr