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- Tasks: Join our team as a Customer Service Adviser, handling enquiries and ensuring customer satisfaction.
- Company: NFU Mutual is a leading UK insurance company with over 110 years of experience.
- Benefits: Enjoy a competitive salary, 21 days holiday, bank holidays, and gym membership.
- Why this job: Be part of a supportive team focused on customer service and career growth opportunities.
- Qualifications: Ideal candidates are self-motivated with a background in sales or customer service.
- Other info: Full training provided; no insurance background needed, just a passion for helping others.
The predicted salary is between 18400 - 22400 £ per year.
Circa £23-28k Salary (dependant on experience)
Full Time
Permanent Contract
Location: in our Portree OR Stornoway office
Monday to Friday 9 to 5
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency:
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Lochalsh, Skye & Outer Hebrides Agency.
About the role:
As a Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, you’ll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a ‘can-do’ proactive enthusiasm. The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. For those showing Quality strengths and desire to progress, there will also be career progression opportunities within the role.
About you:
We are looking for a committed, self motivated professional, preferably with a background in Sales/Customer service. A financial services background is not required but would be a great feature.
Ideally, you should be someone who enjoys working as part of a small team and giving an excellent customer experience.
You should be someone who takes on new knowledge and feedback quickly, and enjoys applying knowledge in your role.
Our commitment to you:
Full on the job in-office training will be given.
Salary dependant on experience, fixed working week, 21 days holiday which increases dependant on length of Employment. All Bank holidays are also given, along with membership of Skye Gym.
Please apply in writing with CV and covering letter to: jake_j_sayles@nfumutual.co.uk 07966882539
Your data will only be shared within our business, for recruitment purposes only.
Closing date for all applications: 11.07.2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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Customer Service Adviser employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with NFU Mutual's values and services. Understanding their commitment to customer service and the specific products they offer will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your customer service skills through examples from your past experiences. Think of specific situations where you went above and beyond for a customer, as this will highlight your suitability for a customer-focused role.
✨Tip Number 3
Network with current or former employees of NFU Mutual if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. Since the role involves taking on new knowledge quickly, be prepared to discuss how you've successfully adapted to new challenges in previous roles.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any roles where you've demonstrated a proactive approach and excellent communication skills, as these are key for the Customer Service Adviser position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for NFU Mutual and how your values align with theirs, particularly around customer service and integrity.
Showcase Your Skills: Use examples from your past experiences to showcase your ability to handle enquiries and provide exceptional customer service. Highlight any relevant administrative skills or experience with bookkeeping tasks, as these will be beneficial in the role.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at NFU Mutual
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled customer inquiries or resolved issues, demonstrating your ability to provide excellent service.
✨Demonstrate Team Spirit
Since the role involves working within a small team, be prepared to discuss how you collaborate with others. Share instances where you've contributed to team success and how you value teamwork in achieving common goals.
✨Emphasise Your Adaptability
The job requires a proactive approach and the ability to learn quickly. Be ready to talk about times when you've adapted to new challenges or feedback, showcasing your willingness to grow and improve in your role.
✨Research NFU Mutual
Familiarise yourself with NFU Mutual's values and services. Understanding their commitment to customer service and community will help you align your answers with their mission during the interview.