About the role
Customer Sales Adviser
Glasgow G2
Up to £22,000 + bonus upto £5500 (paid out monthly)
- 35 hour working week
- City Centre location (G2)
- Excellent home-working options that can suit you - Talk to us about what you need
- 25 days holiday + Bank Holidays and the ability to buy/ sell annual leave
- Contributory Pension Scheme (upto 20% including your contribution)
- Variety of High Street Discounts
- Subsidised Gym membership
Working Hours: The role offers a 35-hour work week on a rotational shift pattern between 08:00 and 20:00 Saturdays 09:00 – 12:30 (you are likely to work around 3 in every 7 Saturdays)
At NFU Mutual we believe our success doesn’t come from products alone— it’s also comes from our employees and what they bring to the customer journey.
We are looking to hire a team of 20 within our Sales function in Glasgow. We want people who will look to deliver the best possible service to our customers. You will be focused on supporting inbound customers for new business enquiries.
You will bring your personal style to the customer conversation and ask effective questions to help gain an understanding of how we can find the best solutions for our new and existing customer base.
About you
Ideally you will have a passion for delivering excellent customer service and be someone who loves to have goals to achieve and targets to hit. We’re confident we can teach you how to be great at Sales, so whether you’re looking to start your career in insurance or just trying to find your next step within the industry, we are keen to hear from you.
We provide an extensive in-house training programme designed to give you all you need to be a success in the role, a strong work ethic and will to succeed is all we ask for in return.
Communication is a really important part of your role here, as is a positive attitude, so you will be a natural when it comes to building rapport with customers and can proactively look for ways to find the best solutions/outcomes for them. (This isn’t a hard-selling environment, it’s about making sure our customers are fully and properly protected.)
Our office in Glasgow is formed of close-knit teams that enjoy group social activities and helping out the local community/charity organisations. We aren’t like other contact centres. This isn’t a high volume, scripted environment. In fact we are the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List in 2021.
We really believe in our company ethos of being a responsible and sustainable business.
Please note that candidates will ideally have a minimum of 5 GCSEs A-C, or equivalent including Maths and English.
This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
Benefits and Rewards
At NFU Mutual, we offer stability and a supportive culture that wants to see you do your best. As a mutual company we have no shareholders to generate profits for. We're here for our members, communities and employees to provide a great experience.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Flexible working – the ability to elect to work 80% of your time from home. (after you have completed your training)
- Subsidised gym benefit
- Access to a variety of High Street store discounts
- Cycle to Work Scheme
- 25 days annual leave, plus bank holidays, you can also buy more holidays if you love to travel
- Contributory pension scheme, up to 20% including your 8% contribution
- Private health care options
- Discounts on a range of NFU Mutual products.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.
Customer Sales Adviser employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
