About the role
• Glasgow
• Salary: £20 - £26k p.a. dependant upon experience
• 35 hour working week, Monday – Friday. Shifts fall between 8am and 6pm – no evenings and weekends!
• Flexible working options that can suit you with the ability to combine both remote working and the bonus of having an office base
We have exciting opportunities available within our Credit Hire Department for dynamic professionals with previous Credit Hire experience.
As a Credit Hire Claims Handler you will proactively handle Credit Hire claims from intimation through to settlement. Getting opportunities to engage with suppliers, internal and external stakeholders. Being empowered to make decisions and negotiate settlement alongside building key relationships with our claim’s teams around the business.
You’ll be joining a thriving and vibrant team in a lively office with everything you need, including plenty of break-out spaces, well-equipped kitchens, free tea and coffee, and a weekly delivery of fresh fruit. We’re only a short walk from local shops, cafés and restaurants. We’re perfectly placed too. Easy to get to - thanks to close-by train, bus and underground stops - with Glasgow’s West End shopping, coffee shops, bars, restaurants, cafés, gyms, banks and more right on our doorstep.
We’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations.
About you
With a strong commitment to good customer service, you will have a can-do attitude and the ability to make quick and informed decisions.
You will have previous Credit Hire experience and knowledge partnered with the ability to manage relationships with multiple stakeholders. It’s also important that you are able to demonstrate strong negotiation skills.
Benefits and Rewards
At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
• Annual pay review
• Annual group bonus scheme (up to 10%)
• 25 days annual leave + bank holidays + buy more holidays if you love to travel
• Health and Wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme
• Contributory pension scheme, up to 20%, including your 8% contribution
• £20 contribution to a monthly gym membership – subject to terms
• Access to savings at High Street brands
• Unlimited access to £500 Refer a Friend bonus scheme
• Interest free season ticket loan to help with your travel costs
• Opportunity for funded Chartered Insurance Institute learning and professional development
• Employee discounts on a range of NFU Mutual Insurance products
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Credit Hire Claims Handler employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
