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For Companies At a Glance
- Tasks: Manage commercial insurance accounts and build strong client relationships.
- Company: Join NFU Mutual, a top UK insurer with over 110 years of experience.
- Benefits: Enjoy a competitive salary, pension contributions, and 21 days holiday plus bank holidays.
- Why this job: Make a real impact in a supportive team while developing your skills in a fast-paced environment.
- Qualifications: Experience in insurance or financial services, strong communication, and negotiation skills required.
- Other info: Full training provided, with opportunities for professional development and apprenticeships.
The predicted salary is between 24000 - 42000 £ per year.
Commercial Insurance Account Manager
• Account management of commercial/corporate insurance
• Comprehensive training + continual professional development
• Make a real difference to the growth of our business
• Based in our Exeter office with expected travel around local area for face-to-face customer meetings
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Exeter Agency to join our thriving team.
About the role:
As a Commercial Account Manager, you’ll play a pivotal role in driving business growth by working with our Commercial/Corporate Partner, renewing existing client portfolios, identifying sales opportunities, building strong relationships with existing and prospective customers, and delivering tailored insurance solutions to meet their needs. You’ll be responsible for managing our existing portfolio of customers, with a strong focus towards large commercial accounts; some with complex and diverse business protection requirements.
At the core of our approach lies the cultivation of strong relationships and the practice of cross-selling to ensure our customers receive tailored services that align perfectly with their needs. This commitment is reflected in our exceptional customer retention rate, with over 90% of customers choosing to renew their insurance with us annually. As part of our team, you\’ll have a remarkable opportunity to capitalise on existing relationships and deliver exceptional service to our customers.
This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in theFCA Handbook.
About you
Highly motivated with a positive, can-do attitude, you use your organisational & problems solving skills. In this role, you will be dealing with large corporate clients and continuing strong, lasting relationships, leveraging your communication skills to foster trust and collaboration. Committed to learning and development and ready for the challenge of a growing business with, you’ll thrive in this fast-paced working environment. To apply for this role, you must also have:
• Experience working within Insurance or other Financially Regulated Businesses
• Excellent written and verbal communication
• Self-motivation, with the ability to work autonomously whilst being proactive and demonstrate initiative
• Strong negotiation skills with the ability to navigate difficult conversations and achieve positive outcomes
• Full UK Drivers license
• Previous Commercial Lines experience preferred.
Our commitment to you:
When you join our team, you can expect a supportive culture and friendly environment.
• Salary up to £35,000 depending on experience
• Contributory pension
• 21 days holiday + bank holidays
Please apply in writing with CV and covering letter to: Laura_hill4@nfumutual.co.uk
Closing date for all applications: 15/8/25.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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Commercial Insurance Account Handler Exeter employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Insurance Account Handler Exeter
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly commercial insurance. Understanding the key products and services offered by NFU Mutual will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work with commercial accounts. Attend local industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with relationship management and negotiation skills. Think of specific examples where you've successfully navigated complex client interactions, as this will demonstrate your suitability for the role.
✨Tip Number 4
Show your enthusiasm for continuous learning and professional development. Research any relevant qualifications or training opportunities that align with the role, and be ready to express your commitment to growth during the interview.
We think you need these skills to ace Commercial Insurance Account Handler Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance or financially regulated businesses. Emphasise your skills in account management, communication, and negotiation, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities of a Commercial Insurance Account Handler, particularly in building relationships and managing client portfolios.
Showcase Your Skills: Clearly outline your organisational and problem-solving skills in your application. Provide examples of how you've successfully navigated difficult conversations or achieved positive outcomes in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in the insurance industry.
How to prepare for a job interview at NFU Mutual
✨Showcase Your Communication Skills
As a Commercial Insurance Account Handler, strong communication is key. Be prepared to demonstrate your ability to articulate complex ideas clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully navigated difficult conversations or built strong relationships.
✨Highlight Your Problem-Solving Abilities
This role requires excellent organisational and problem-solving skills. During the interview, share specific instances where you identified challenges and implemented effective solutions, especially in a fast-paced environment. This will show your potential employer that you can handle the demands of the job.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the insurance industry, particularly commercial lines. Research NFU Mutual and its values, as well as current trends in the insurance market. Showing that you understand the business and its customers will set you apart from other candidates.
✨Prepare for Questions on Relationship Management
Since building strong relationships is crucial in this role, be ready to discuss how you've successfully managed client portfolios in the past. Prepare examples that illustrate your ability to maintain customer satisfaction and retention, as well as how you approach cross-selling tailored services.
