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- Tasks: Support agents and clients, manage commercial renewals, and handle enquiries with a proactive attitude.
- Company: Join NFU Mutual, a top ten UK insurance company with over 110 years of experience.
- Benefits: Enjoy full training, career development opportunities, and potential for part-time work.
- Why this job: Build relationships, gain industry knowledge, and contribute to a trusted service in a supportive environment.
- Qualifications: 5 GCSEs including English/Welsh and Maths; strong communication and IT skills required.
- Other info: Welsh language skills are desirable; apply by 31st July 2025.
The predicted salary is between 20500 - 23500 £ per year.
Salary: £24,500 to £28,000 – Dependant on experience
Location: Llanrwst
Hours: Full Time (35 hours) Monday to Friday 9am to 5pm
Part-time requests will be considered
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the role
• Providing support to the Agents and their clients.
• Managing your own book of commercial renewals which will include farms and businesses along with their personal insurances.
• Handling general enquiries, new quotations and policy alterations with a proactive attitude.
• Identifying and advising on a wide range of products to ensure we are fully protecting our clients which will include our financial and risk management propositions.
• Liaising with underwriters regarding customer requirements.
• Building and maintaining long term relationships with our clients.
• Transacting business and documentation compliantly within FCA requirements.
About You:
• Confident to build relationships through effective written and verbal communication skills on the phone and face-to-face.
• Excellent attention to detail and organisational skills.
• Able to work to strict deadlines within a compliant environment.
• Strong IT skills including Microsoft Office and quick to adapt to new systems.
• Hard working and a great team player
• Commercial insurance experience would be an advantage.
• Minimum of 5 GCSEs grade C (or equivalent) including English and/or Welsh and Maths.
• A full and clean driving licence and able to work in Llanrwst and Llandudno.
• Welsh language skills are desirable but not essential.
Good Repute Checks
Agents of NFU Mutual are required to ensure that they, and their staff are of Good Repute and are required to carry out two independent checks on all staff.
1. Basic criminality check –Basic checks show any ‘unspent’ criminal records (as defined by the Rehabilitation of Offenders Act 1974). Once a conviction or caution is ‘spent’, it no longer shows on a basic check.
2. Bankruptcy check – to ensure that staff are not an un-discharged bankrupt.
Please send your CV to: helen_dean@nfumutual.co.uk
Closing date for applications 31st of July 2025.
Please note that you will be employed by S Mair, H Gower & L Davies (Agents of NFU Mutual) and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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Commercial Account Handler Llanrwst employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler Llanrwst
✨Tip Number 1
Familiarise yourself with NFU Mutual's products and services. Understanding their offerings, especially in commercial insurance, will help you engage confidently with potential clients and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Network within the local community in Llanrwst. Building relationships with local businesses and farmers can give you insights into their insurance needs and help you establish a rapport that could be beneficial in your role.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Since the role involves liaising with clients and underwriters, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing for the role's demands. Consider how you would manage your own book of commercial renewals and think of strategies to stay compliant while meeting deadlines.
We think you need these skills to ace Commercial Account Handler Llanrwst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Commercial Account Handler. Emphasise your communication skills, attention to detail, and any previous experience in commercial insurance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for NFU Mutual and how your values align with theirs, particularly around customer service and integrity.
Highlight Relevant Qualifications: Include any qualifications that meet or exceed the minimum requirements, such as GCSEs in English and Maths. If you have additional certifications related to insurance or customer service, be sure to mention those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at NFU Mutual
✨Research NFU Mutual
Before your interview, take some time to learn about NFU Mutual's history, values, and the services they offer. Understanding their commitment to customer service and their position as a leading rural insurer will help you align your answers with their ethos.
✨Showcase Your Communication Skills
As a Commercial Account Handler, effective communication is key. Prepare examples of how you've successfully built relationships with clients in the past, whether through phone calls or face-to-face interactions. Highlight your ability to convey complex information clearly.
✨Demonstrate Attention to Detail
Given the importance of compliance and accuracy in this role, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your organisational skills made a difference in managing tasks or projects.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle customer enquiries. Think of scenarios where you've had to manage difficult situations or provide tailored solutions, and be prepared to explain your thought process.
