Commercial Account Handler

Commercial Account Handler:

• Join a specialist, ever-growing team and do the best work of your career
• Opportunity to handle Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber, Liability policies, from SME up to large corporate accounts
• 60% home working, 40% based from our head office in Tiddington, Stratford-Upon-Avon – No weekends!

About the role:

This is a fantastic opportunity to join our growing Corporate Sales Team, known internally as an NIS Commercial Account Handler. You’ll be part of a busy, friendly and service-oriented department, working alongside an established team to manage new business submissions across a broad range of commercial insurance products. From onboarding to negotiating terms and premiums, you’ll take ownership of the full lifecycle of each case, liaising with agents, suppliers and insurers to deliver tailored solutions. You’ll handle policies ranging from SME to large corporate accounts, including Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber and more. Supporting our NFU Mutual Agency network and Regional Sales teams, you’ll help acquire and retain customers while ensuring compliance with governance frameworks such as GDPR and the authority matrix. With renewal retentions sitting at 95%, we’re clearly doing a lot right—and you’ll be part of that success.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.

About you:

You’re an experienced broker with a solid understanding of commercial insurance products—particularly casualty, CAR and property. You know how to assess risk, negotiate effectively and deliver results that balance client needs with business goals. You’re confident working independently, but you also thrive in a team. You bring energy, attention to detail and a natural ability to prioritise. Whether you’re liaising with stakeholders or managing multiple submissions, you stay calm, focused and professional. You value doing things properly, keeping up-to-date with changes to the market, and taking pride in delivering work that’s accurate and well-considered. Above all, you’re motivated by helping clients find the right solutions—and you’re ready to bring that commitment to a team that shares your values.

Skills that will be assessed during the application process:

• Your strong knowledge of core product lines is essential: Casualty, CAR, Property.
• Knowledge of product lines such as Marine freight liability, Fleet trade, Professional Indemnity and Cyber would be advantageous
• Your familiarity with commercial product terminology and risk assessment
• The ability to assess cover adequacy and negotiate effectively
• Excellent customer focus and communication
• Attention to detail and prioritisation
• Time management and decision-making
• Teamwork and self-motivation
• Flexibility in a fast-paced environment

Qualifications

Progress towards DIP desirable

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We\’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £40,000 depending on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan – cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering – volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

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