Claims Validation Technical Standards Specialist
- Join an award-winning fraud function within an organisation that prides itself on a fair approach to customers
- Be part of a team that truly make a difference to fraud operations
- 35 hour working week with up to 80% home working
The Role
NFU Mutual’s Head Office Claims Validation team provide the strategic direction for the management of claims fraud, ensuring our approach is reasonable and fair, so that our genuine customers receive our protection and an exemplary service. This means setting the standards on claims fraud identification, investigations, and detections. Our team play a key role in protecting our customers from the socially corrosive and damaging impact that claims fraud brings.
We have an industry recognised and award-winning approach to tackling claims insurance fraud and we are a leading voice in the insurance industry’s battle against insurance fraud.
We now have an opportunity for a Claims Fraud Best Practice Specialist work with strategic partners, tackling insurance fraud by providing an oversight of claims fraud activities, raising standards, and sharing best practice to solve complex fraud challenges
The role holder will be responsible for:
- Delivery of the development, implementation and monitoring of counter fraud technical standards across claims
- Analysing, assessing and reporting on claims data and industry developments to identify trends, risks and developments, making recommendations to improve the effectiveness of claims validation strategies.
- Designing, developing and delivering claims validation training solutions that meet regulations and are designed to improve the effectiveness of claims validation across the business.
- Supporting technical decisions and oversight to agreed quality standards and operational delivery
About You
You will have in-depth experience handling complex claims with knowledge of the general insurance counter fraud market as well as having an interest in fraud operations. You can successfully build and maintain effective working relationships, including external suppliers. To join the team, you will have:
- Complex claims handling experience
- Experience of identifying and successfully implementing improvements to processes, practices or policies
- Ability to use Microsoft Office suite with specific emphasis on use of Microsoft Excel for data manipulation and analysis, making use of pivot tables, charts, formulae and macros as appropriate.
- Strong communication, negotiation and organisational skills
- Ability to establish credibility quickly
Benefits and rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Up to £48,000 per annum
- Annual bonus (up to 17.5%)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell holiday scheme
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Claims Validation Technical Standards Specialist employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
