Claims Inspector

Claims Inspector

• Be the public face of the Claims function
• Assist resolving a wide variety of claims, both injury and non-injury
• Salary of up to £45,000 per annum

About the role

Here at NFU Mutual, we pride ourselves on delivering a world class, market-leading service to our customers. Our philosophy is to always look for ways to pay our customers’ claims, rather than find excuses not to. We continually look for ways to further enhance this service and strive to be the best we can for our members.
We currently have a 12 month secondment/fixed term contract opportunity for a Claims Inspector to assist with covering the Scotland region. You will investigate loss or injury claims and negotiate liability and settlement to ensure fair and appropriate outcomes for our customers whilst controlling claims costs.
As a Claims Inspector, you will;

• Investigate the circumstances of incidents and the extent of loss or injury, establishing potential claim liability and opportunities for rehabilitation services to ensure effective control of claims costs
• Recommend quantum, liability and handling tactics in line with industry codes, NFU Mutual policies and guidance
• Build and maintain relationships with key stakeholders, such as Solicitors, Policyholders, Claims, NFU Mutual Agents, Underwriting and outsourced suppliers, whilst providing advice and guidance to them to improve technical and procedural knowledge and awareness
• Investigate and report on alleged breaches and potential complaints to ensure fair customer outcomes and to identify opportunities for improvements

This is a homebased opportunity offering autonomy for managing your own time and workload effectively.

About you

We a looking for a self-sufficient General Insurance professional who has a strong liability or injury claims background, ideally with previous experience within a field-based investigation role.

You will be able to demonstrate strong stakeholder management skills with the ability to challenge where necessary while always keeping the customer at the forefront of decisions.

Ideally you will have, or be working towards, the ACII qualification.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £45,000 per annum
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.