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For Companies At a Glance
- Tasks: Manage personal and commercial claims from investigation to settlement while providing excellent customer service.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience in customer care.
- Benefits: Enjoy competitive salary, pension contributions, and 20 days holiday plus bank holidays.
- Why this job: Kickstart your career in a supportive environment with training and development opportunities in the insurance industry.
- Qualifications: Good organisational skills, confident personality, IT literacy, and minimum standard grade English required.
- Other info: This is a temporary contract with potential for permanent placement; apply by 31/7/2025.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Dependant on experience
Full Time position
1 year Temporary Contract to cover Maternity Leave with opportunities to turn into a permanent contract
Location: Dingwall / Thurso
Monday to Friday 9am-5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
Due to continued growth we have two opportunities which have arisen within our Dingwall and Thurso Agencies.
About the role:
We are looking to further enhance our thriving, friendly, supportive & professional team with a reliable, organised and friendly individual. In this role you will provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements. Your role will mean you are responsible for managing a range of Personal and Commercial claims from the initial investigation through to settlement. Ensuring that all criteria are met and the process runs smoothly. You'll liaise with policyholders, agents, third-party companies, and foreign insurance providers to gather the facts, assess liability, and ensure our customers receive the support they need.
About you:
- Good organisational skills and the ability to prioritise workload
- A confident personality who can work well within a team environment but can also work just as well as an individual
- Someone who shows initiative and has a “can do” attitude
- Good interpersonal skills, communication skills, & relationship building abilities.
- I.T literacy is essential
- Investigative mindset & problem solving
- Minimum standard grade English or equivalent
Our commitment to you:
Training provided. You will be joining a friendly and approachable team.
Benefits
- Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
- Long-term career development opportunities
- Competitive salary
- Competency based salary progression
- Pension Contributions
- 20 days holiday (this increases by 1 day each year up to 5 years) plus bank holidays
- Develop Your Career in Insurance: An opportunity to kickstart your career, with full training and ongoing support to help you succeed in a dynamic industry.
- Customer-Centric Organisation: Be a part of NFU Mutual, a reputable organisation known for its unwavering commitment to customer satisfaction and excellence.
Please apply in writing with CV to: Dingwall_agency@nfumutual.co.uk
Closing date for all applications 31/7/2025
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you'll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won't necessarily need an insurance background. It's more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you'll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
Claims Handler employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with NFU Mutual's values and customer service approach. Understanding their commitment to honesty, integrity, and trust will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your claims handling knowledge, especially regarding personal and commercial claims. Being able to discuss relevant processes and regulations confidently will show your preparedness for the role.
✨Tip Number 3
Network with current or former employees of NFU Mutual if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your organisational skills, problem-solving abilities, and customer service excellence. These anecdotes will help you illustrate your suitability for the Claims Handler position.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Claims Handler role. Emphasise your organisational skills, customer service experience, and any problem-solving abilities you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for NFU Mutual and how your personal qualities make you a great fit for their team.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as interpersonal skills, IT literacy, and an investigative mindset. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Claims Handler.
How to prepare for a job interview at NFU Mutual
✨Showcase Your Organisational Skills
As a Claims Handler, you'll need to manage multiple claims efficiently. Be prepared to discuss how you prioritise your workload and stay organised, perhaps by sharing examples from previous roles or experiences.
✨Demonstrate Your Customer Service Mindset
NFU Mutual values excellent customer service. During the interview, highlight your interpersonal skills and provide examples of how you've successfully resolved customer issues in the past.
✨Exhibit Your Problem-Solving Abilities
An investigative mindset is crucial for this role. Be ready to discuss a time when you faced a challenging situation and how you approached it to find a solution, showcasing your analytical thinking.
✨Prepare for Teamwork Questions
Since the role requires working both independently and as part of a team, think of examples that illustrate your ability to collaborate effectively with others while also being self-motivated.
