At a Glance
- Tasks: Provide exceptional customer service and handle insurance enquiries with enthusiasm.
- Company: Join NFU Mutual, a top ten UK insurance company with a strong local presence.
- Benefits: Competitive salary, 21 days holiday, full training, and career progression opportunities.
- Other info: Work in a supportive environment with a focus on personal growth.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: No prior experience needed; just a positive attitude and willingness to learn.
The predicted salary is between 26000 - 30000 £ per year.
Region: South East
Location: Cheshunt
Job reference: ANEE02072
Closing date: 30th September 2026
The Role
Salary: Circa £26,000-£30,000 (dependant on experience)
Full Time Permanent Contract
Location: Cheshunt
Hours: Monday-Friday 9am-5pm (with 1hr for lunch)
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Cheshunt Agency.
About the role:
As the Personal and Commercial Insurance Account Handler within our team, you will play a key role in the success of an expanding local business whilst ensuring customers are always happy. Providing exceptional customer service, you will handle enquiries and complete insurance policy changes with a “can-do” proactive enthusiasm. You will also enjoy sales and spotting opportunities for growth. You will relish the challenge of being part of a truly customer focused, ambitious team.
About you:
- Experience of working in the Insurance/Financial Services industry is preferred, but not essential, with a good understanding of compliance procedures
- The ability and desire to learn new systems, products, processes and skills
- Someone who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients
- Pro-active with the ability to work independently
- A confident & effective communicator, both written and verbal
- A proficient IT user with good interpersonal skills and communication skills. Experience with Customer Relationship Management Systems is an advantage
- A problem solver who enjoys working as part of a team with a positive can-do attitude
- Good organisational skills and the ability to manage a busy workload and prioritise tasks
- Minimum of Grade C in GCSE Math’s and English (or equivalent)
Our commitment to you:
You will be joining a small, dynamic team where you can truly make an impact. Full training and development will be provided in a friendly and supportive environment. Opportunities to progress within the business will be made available. The successful candidate will enjoy 21 days holiday per annum plus Bank Holidays.
Please apply in writing with CV and covering letter/email to: Martyn_Howes@nfumutual.co.uk
Closing date for all applications: 30th September 2026
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Insurance Account Handler Cheshunt employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Account Handler Cheshunt
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like NFU Mutual). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like NFU Mutual. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Account Handler Cheshunt
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at NFU Mutual.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at NFU Mutual. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at NFU Mutual
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at NFU Mutual to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at NFU Mutual, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding NFU Mutual's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
