Branch Team Leader Cobham

Salary: £35,000 to £45,000 + 10% annual bonus + benefits package

Be part of an established team where business is growing.

Office based 9-5 Monday to Friday in Cobham (no weekends) with up to 40% homeworking.

About the role

We’re looking for an inspiring and results-driven Team Leader to coach, motivate and develop a high-performing team of four Customer Service Advisors. In this pivotal role, you’ll lead by example—supporting your team to achieve KPIs, quality standards, and compliance requirements. You will be hands-on in training and performance coaching, fostering a positive and productive environment where each team member can thrive and deliver exceptional customer service. Your responsibilities will include overseeing performance management and ongoing development of your team, while also acting as an escalation point for complex queries and complaints. You’ll play a key role in supporting financial operations such as premium processing, identifying business opportunities, and driving service improvements. If you’re passionate about people development, operational excellence, and delivering great customer outcomes, we’d love to hear from you. This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.

About you

You’re a leader with a solid background in people management within a customer-facing environment. Skilled in training and coaching, you know how to bring out the best in others while upholding high standards of performance and compliance. Your keen eye for detail ensures processes are consistently followed, even when working under pressure. Clear and confident in your communication, you handle everything from customer queries to team challenges with ease. Providing great service comes naturally to you, and you take pride in achieving fair, efficient outcomes. You’re also a practical thinker who stays composed under pressure, quickly finding solutions to problems as they arise. Ideally, you’ll also have a grounding in a regulated financial services setting, giving you a strong understanding of industry requirements.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £35-45,000 dependent on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel, and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio, and more
• Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance
• Employee Volunteering - volunteering in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. We have over 300 local Agency offices across the UK who look after existing customers and attract new ones. We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer-focused, down-to-earth and committed to the rural communities we’ve grown from. Our ethos - of trust, respect, and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.