Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with policy amendments, sales, and claims while building lasting relationships.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Enjoy a competitive salary, pension, healthcare cash plan, and professional development opportunities.
- Why this job: Be part of a client-focused team and make a real impact in the insurance industry.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full training provided, with opportunities for career progression and professional qualifications.
The predicted salary is between 22000 - 26000 £ per year.
Region: East
Location: Bourne
Job reference: ANEE01889
The role
Circa £22K – 26K Salary (dependant on experience)
Full Time position
Permanent Contract
Split Location: Bourne & Sleaford offices
5 days a week, 08:30 – 17:00
Introduction to NFU Mutual:
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency:
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Bourne, Boston & Sleaford Agency.
About the role:
As a Commercial Account Handler within our team, you will play a key role in the success of an expanding local business, playing your part to ensure the office runs like clockwork and that our customers are always happy. You will deal with policy amendments, sales and claims for our customers and build long-lasting relationships. Above all though, you will relish the challenge of being part of a truly client focused, ambitious team. You’ll also have plenty of opportunity to develop your knowledge and skills to ensure you sell professionally and compliantly. Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFUM, the T&C scheme and our regulators. This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
About you:
Patient and reassuring, you always go at the customers’ pace, making them feel comfortable whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. Enthusiastic, willing to learn and open to new ideas you bring an approachable style to building relationships with customers and colleagues alike. It is also essential that you have the following:
- Experience in customer service – flexible on industry but great if you have banking, financial services or farming background
- Excellent written and verbal communication skills
- Excellent organisational & administrative skills
- A minimum of 5 GCSEs 9-5, or equivalent, including Maths and English
Our commitment to you:
You can expect full training in a professional, hardworking, friendly, and supportive environment. We encourage and support development and progression within our team and the opportunity to complete funded Chartered Insurance Institute (CII) qualifications is a possibility.
Benefits:
- Company Pension
- Healthcare cash plan after qualifying period of probation.
Please apply in writing with CV and covering letter to: Philip_Bramham@nfumutual.co.uk
Closing date for all applications 27th February 2026.
Our business is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We are processing this data for recruitment purposes only. To learn more about how we collect, keep and process your private information in compliance with GDPR, please contact the hiring manager.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products. Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
Commercial Account Handler Bourne employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler Bourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at NFU Mutual. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching NFU Mutual's values and services. Show us you understand what makes them tick and how you can contribute to their mission of excellent customer service.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at NFU Mutual.
We think you need these skills to ace Commercial Account Handler Bourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Commercial Account Handler role. Highlight any customer service experience, especially in banking or financial services, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your personal qualities align with our values of honesty, integrity, and trust. Don’t forget to mention why you want to join NFU Mutual!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and well-structured. Avoid jargon and keep it professional yet friendly – we love a personable touch!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at NFU Mutual
✨Know Your Stuff
Before the interview, make sure you understand NFU Mutual's products and services. Familiarise yourself with their approach to customer service and the values they uphold, like honesty and integrity. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Customer Service Skills
Since the role is all about building relationships with customers, be ready to share specific examples from your past experiences where you provided excellent customer service. Highlight any relevant experience in banking, financial services, or even farming, as these backgrounds can be beneficial.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you handle difficult customers or how you prioritise tasks. Practising your responses will help you feel more confident and articulate during the interview. Remember, they want to see your problem-solving skills and your ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Commercial Account Handler. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
