At a Glance
- Tasks: Assist customers with insurance queries via phone, email, and in person.
- Company: Join a supportive team at NFU Mutual, a top UK insurance provider.
- Benefits: Earn up to £28,000, enjoy 25 days leave, and hybrid working options.
- Other info: Full training provided, with opportunities for personal development.
- Why this job: Make a real difference by helping customers understand their insurance needs.
- Qualifications: Office experience and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Region: South West
Location: Bishop Sutton
Job reference: ANEE02135
Closing date: 16th November 2026
The Role
- Salary: Starting salary up to £28,000 per annum (dependent on experience)
- Full Time 35 hours per week
- Permanent Contract
- Location: Bishop Sutton BS39 5XP
- Monday - Friday 9am-5pm (Potential for hybrid homeworking 1 day per week upon completion of probation)
This is an office-based role with full training, for people with good office and computer skills and a passion for great customer service.
About the role:
You’ll join our Sales and Service Team, helping customers by phone, email and in person. Day to day, you will:
- Make mid-term changes to customers’ home, motor and other personal policies
- Handle incoming calls and correspondence
- Quote for home and motor insurance, and sell our award-winning cover
- Introduce customers to our financial services
- Take first notification of household claims
- Process accounting transactions
A big part of the role is explaining insurance terms clearly, so every customer understands their policy and has the right cover. You’ll work on screen throughout the day, using Microsoft CRM, Policy Centre, Outlook and Word. Full training is provided, and we’ll support you every step of the way.
To be successful in our Sales & Customer Service Adviser role, you will need:
- Experience of working in an office environment
- A confident telephone manner and customer service experience
- Confidence using computer systems and picking up new ones (we use Microsoft CRM, Policy Centre, Outlook and Word)
- The ability to take in new information and training quickly and methodically
- Excellent communication skills, including explaining insurance terms clearly to customers
- To live within 1 hour of our agency office in Bishop Sutton (BS39 5XP)
Our commitment to you
We pride ourselves in the development of our team. Our culture is one of professionalism, fairness, and support. We consider our team to be our greatest asset and as such encourage development within your role. We commit to providing a working environment which is built on mutual respect, where our team and the business can succeed. We actively encourage CII (Chartered Insurance Institute) training, alongside NFU Mutual learning and development. We also have an open-minded approach to wider training for personal advancement.
Benefits
Our agency office is a modern building with ample free parking. There is an opportunity to work 1 day per week from home upon completion of probation period. We respect your personal time, so we will not expect you to work late evenings or weekends. Our office hours are Monday to Friday 9am-5pm. You will also have 25 days annual leave plus bank holidays.
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. Due to internal promotions and expansion, an opportunity for an additional Sales & Customer Service Adviser has arisen within the North Somerset and Chew Valley Agency, based in Bishop Sutton.
Please apply in writing with CV and covering letter to: Kate Marks email: kate_marks2@nfumutual.co.uk telephone: 01934 861035. Please be advised candidates’ data is stored for a maximum of 6 months upon completion of recruitment process.
Closing date for all applications: 13th November 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Sales & Customer Service Adviser Bishop Sutton employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Adviser Bishop Sutton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NFU Mutual. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NFU Mutual before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Adviser Bishop Sutton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NFU Mutual:Your cover letter is your chance to shine! Tell us why you want to work at NFU Mutual specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NFU Mutual!
How to prepare for a job interview at NFU Mutual
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
