AR Control Administrator
- Great opportunity to grow and develop
- Fast paced environment with supportive team
- Circa £23,000 annual salary
About the role
We are hiring for an Accounts Receivable Control Administrator to support our Accounts Receivable function based in Stratford-Upon-Avon.
Our Accounts Receivable function provides a leading service to internal departments and external customers when it comes to all things accounts payable.
Interacting with customers via telephone and email, we are a busy team, managing customer queries and making sure financial controls are in place to minimise risk and to ensure a great customer experience.
Duties include:
- Being passionate about delivering the best for our customers
- Working independently and making decisions in ambiguous situations
- Supporting the team as we drive to achieve targets
- Providing an exceptional call handling service
- Manage activity on customer accounts
- Produce letters and correspondence to customers
- Making decisions and communicate outcomes to customers
Full training can be provided to allow you to succeed in the role and develop your career within NFU Mutual.
About you
You will be a strong communicator (written and verbal) with a passion for excellent customer service.
Essential
- A professional telephone manner and passion for customer service excellence.
- Confidence working with Microsoft Office packages
- Sound judgement – ability to review information and to make fair decisions
- Relationship skills and an empathetic approach.
- Administration skills
We are welcoming to applicants from a range of backgrounds, as long as you have the right core skills, the right values, and a positive attitude.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Circa £23,000 annual salary
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
AR Control Administrator employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
