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For Companies At a Glance
- Tasks: Provide outstanding customer service and handle office administration tasks.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Enjoy full training, development opportunities, and potential for an apprenticeship.
- Why this job: Be part of a supportive team that values honesty, integrity, and personal customer service.
- Qualifications: 5 GCSEs including English/Welsh and Maths; strong organisational and communication skills required.
- Other info: Flexible hours available; must be able to work in Llanrwst and Llandudno.
The predicted salary is between 19200 - 20800 £ per year.
Salary: £24,000 to £26,000 – Dependant on experience
Location: Llanrwst
Hours: Full Time (35 hours) Monday to Friday 9am to 5pm
Part-time requests will be considered
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the role:
Our supportive & professional team are looking for a reliable, organised, and friendly individual. In this role you will provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.
This role will involve handling the administration work generated in the office with a focus on supporting the Agents and team with their day-to-day operations. This includes reviewing and processing policy renewals, dealing with customers in professional manner, processing policy amendments as requested, and seeking opportunities to introduce new or additional NFU Mutual products and services.
About you:
• Strong organisational skills with the ability to prioritise tasks.
• A confident personality who can work well within a team environment but can also work just as well as an individual
• Someone who shows initiative and has a “can do” attitude
• Excellent interpersonal and communication skills.
• I.T. literacy is essential and able to adapt to new systems
• A minimum of 5 GCSEs (including English and/or Welsh and Maths).
• Welsh language skills are desirable but not essential.
• A full and clean driving licence and able to work in Llanrwst and Llandudno.
Good Repute Checks
Agents of NFU Mutual are required to ensure that they, and their staff are of Good Repute and are required to carry out two independent checks on all staff.
1. Basic criminality check –Basic checks show any ‘unspent’ criminal records (as defined by the Rehabilitation of Offenders Act 1974). Once a conviction or caution is ‘spent’, it no longer shows on a basic check.
2. Bankruptcy check – to ensure that staff are not an un-discharged bankrupt.
Please send your CV to: helen_dean@nfumutual.co.uk
Closing date for applications: 31st of July 2025.
Please note that you will be employed by S Mair, H Gower & L Davies (Agents of NFU Mutual) and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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Administration Assistant Llanrwst employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant Llanrwst
✨Tip Number 1
Familiarise yourself with NFU Mutual's values and services. Understanding their commitment to customer service and the specific products they offer will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will show that you can handle the administrative workload effectively, which is crucial for this position.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you deal with customer inquiries or complaints can help you feel more confident and prepared for the interpersonal aspects of the job.
✨Tip Number 4
If you have any experience with compliance and regulatory requirements, be sure to mention it. Understanding these aspects is important for the role, and demonstrating your knowledge can set you apart from other candidates.
We think you need these skills to ace Administration Assistant Llanrwst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Administration Assistant role. Emphasise your organisational skills, customer service experience, and any IT literacy that matches the job requirements.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of NFU Mutual that resonate with you, such as their commitment to customer service and integrity.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs, and any additional training or certifications that may be relevant. If you have Welsh language skills, be sure to mention them as they are desirable for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at NFU Mutual
✨Showcase Your Organisational Skills
As an Administration Assistant, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, highlighting your ability to prioritise effectively.
✨Demonstrate Your Customer Service Experience
Since this role involves providing outstanding customer service, think of instances where you've gone above and beyond for a customer. Share these stories during the interview to illustrate your commitment to excellent service.
✨Exhibit a 'Can Do' Attitude
The agency values individuals who show initiative and a positive attitude. Prepare to discuss situations where you've tackled challenges head-on or taken the lead on a project, showcasing your proactive approach.
✨Familiarise Yourself with NFU Mutual
Research NFU Mutual and its products before the interview. Understanding their services and values will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and the role.
