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For Companies At a Glance
- Tasks: Help customers understand their insurance needs and manage policies professionally.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Enjoy 25 days holiday, pension scheme, salary bonus, and free car parking.
- Other info: Great training opportunities and a friendly team atmosphere await you!
- Why this job: Make a real difference in customer service while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and interest in the insurance market.
The predicted salary is between 30000 - 40000 £ per year.
Motor, Personal and Commercial Insurance Account Handler
Permanent Contract
Location: NFU Mutual, Honley, Huddersfield, HD9 6QZ
Monday – Friday 9am until 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Honley Agency.
About the role:
This is an exciting opportunity to work in an environment that will broaden your skillset, and which will enable you to make a difference by helping to support our customers in fully understanding their insurance needs. Once training has been completed the role will be predominantly speaking with new and existing customers in identifying and understanding their needs and to transact business in a professional manner whether it be making changes to existing policies or discussing new business products. You’ll also have plenty of opportunity to continually develop your knowledge and skills to ensure you sell professionally and compliantly. This role will also include lots of interactions across different areas of the business, speaking directly with our existing customer base and also new business sales. Liaising with underwriters and working coherently with the rest of the team in the Honley Agency.
The Ideal candidate needs to:
- Be capable of working unsupervised
- Be organised
- Have attention to detail
- Understand the importance of great customer service
About you:
- Work well within a team and also capable of working individually on your own projects
- Feel comfortable working within a regulated environment
- Have excellent written and verbal communication skills
- Have good computer skills and able to work with various programs
- Have a great telephone manner
- Have experience or an interest in the Insurance Market
Our commitment to you:
Here at the NFU Mutual in Honley we provide a great training scheme to enable you to fully understand our products and how we interact with our customers. To enable you to support all of our customers, we provide a supportive ongoing learning environment. All training takes place in our on-site facilities at our office in Honley.
25 Days Holiday plus Bank Holidays (increasing with length of service)
Death in Service
Free Car Parking
Pension Scheme
Financial Services Salary Bonus Scheme
Please apply in writing with CV and covering letter to: debbie_luty@nfumutual.co.uk
Closing date for all applications: 31/05/2026.
Motor, Personal and Commercial account executive employer: NFU Mutual Honley
Contact Detail:
NFU Mutual Honley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor, Personal and Commercial account executive
✨Tip Number 1
Get to know the company! Research NFU Mutual and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to insurance. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the NFU Mutual team in Honley.
We think you need these skills to ace Motor, Personal and Commercial account executive
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your relevant experience in the insurance sector. We want to see how your skills align with the role, so tailor it to showcase your customer service abilities and any previous roles that demonstrate your attention to detail.
Write a Personal Covering Letter: Your covering letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who understand our values of honesty and integrity, so make sure to weave that into your narrative.
Be Clear and Concise: When writing your application, clarity is key. We appreciate straightforward communication, so avoid jargon and keep your sentences short and to the point. This will help us see your excellent written communication skills right away!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at NFU Mutual Honley
✨Know Your Insurance Basics
Before the interview, brush up on your knowledge of motor, personal, and commercial insurance. Understand the key products NFU Mutual offers and be ready to discuss how they meet customer needs. This will show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you identified customer needs and tailored solutions accordingly. This aligns perfectly with NFU Mutual's commitment to a personal approach.
✨Practice Your Communication Style
Since this role involves a lot of interaction with customers, practice your verbal and written communication skills. You might want to simulate a phone call or a meeting where you explain insurance products clearly and confidently. This will help you feel more at ease during the actual interview.
✨Demonstrate Teamwork and Independence
Be prepared to discuss how you work both as part of a team and independently. Share specific examples that illustrate your ability to collaborate effectively while also managing your own projects. This will resonate well with NFU Mutual's values of honesty and integrity.