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- Tasks: Manage office operations, support staff, and drive sales while ensuring a smooth workflow.
- Company: Join NFU Mutual, a trusted insurer with over 100 years of service to the rural community.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and staff discounts.
- Why this job: Be part of a supportive team culture that values personal growth and community impact.
- Qualifications: Bachelor's degree in agriculture or business and two years of managerial experience required.
- Other info: No weekend work; flexible hours and opportunities for professional development.
The predicted salary is between 25000 - 29000 £ per year.
Job description: Agency (Office) Manager Pay: £30,000.00-£35,000.00 per year NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. As their local agency office in Enniskillen, we deliver their award winning service and sell their product range across the county, championing the honest, personal approach to customer service theyre famous for. NFU Mutual\’s agency in Enniskillen is currently recruiting for an Agency Manager to join our team. The role of the Agency manager is the person who keeps our office running smoothly while also enabling fellow employees to succeed in their roles. Typical duties of the role include: Managing employee schedules Helping establish and maintain office procedures Assisting with staff recruitment and development Responsible for driving sales, securing work and implementing follow up Assist with the daily operational workload planning Maintain both physical and digital records while ensuring adherence with data protection legislation and company protocols Co-ordinate sales, administrative and customer service activity, getting involved in special campaigns and projects along the way Lead, manage, motivate and develop direct reports so that team members are able to maximise their contribution to business objectives and realise their potential. Manage and report on important business information as required. Analyse the Agency Regulatory performance to identify trends to rectify any areas of concern and maintain a green quality dashboard, flagging any possible issues to the Agents. Create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication and safety. Maintaining and growing Ulster Farmers Union membership Sell NFU Mutual Insurance and introduce Financial Services to clients. Assisting Agents as required Essential Criteria Hold Bachelors degree level (e.g. BSc, BA, BAgr) qualification in an agricultural or business related subject and/or minimum of two years experience in a managerial role Excellent interpersonal and communication skills with ability to establish rapport and develop relationships with staff and customers Ambitious, self-motivated person with good organisational skills and desire to play a positive role in building a successful business Flexible and enjoy working with people Desirable Criteria Ability to learn on the job and adapt to changes Possess a good working knowledge of computers including windows applications Experience in using CRM systems Our commitment to you Monday – Friday 9 to 5 (No weekend work) Pension scheme Access to savings scheme for shops, restaurants & hotel breaks Free on-site parking Comprehensive training Generous annual leave (21 days) plus 11 bank/public holidays and an additional 1 holiday day for your birthday. Total 33 days. We also operate a holiday buy back scheme for extra days. Unlimited access to Refer a Friend £100 bonus scheme Staff discount on financial services (including investments & life insurance) Attractive salary £30,000 – £35,000, negotiable depending on experience Professional, hardworking yet supportive and friendly environment. Strong team ethos and ethical practices Note Candidates may be recalled for any relevant vacancies which arise within the next 6 months. Please note that you\’ll be employed by an Agent of NFU Mutual and not by NFU Mutual directly. Closing Date Friday 5th September 2025 Job Type: Full-time41bf1e1f-b16b-4260-a40a-17c77a06fd15
Agency/ Office Manager employer: NFU Mutual Enniskillen
Contact Detail:
NFU Mutual Enniskillen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency/ Office Manager
✨Tip Number 1
Familiarise yourself with NFU Mutual's values and mission. Understanding their commitment to the rural community and customer service will help you align your approach during interviews and discussions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of NFU Mutual. Engaging with them can provide valuable insights into the company culture and expectations for the Agency Manager role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you've motivated staff or improved office procedures, as this is crucial for the Agency Manager position.
✨Tip Number 4
Research the local agricultural landscape and the needs of the community in Enniskillen. Being knowledgeable about the area will demonstrate your commitment to serving the local clientele and understanding their unique requirements.
We think you need these skills to ace Agency/ Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service. Emphasise any previous roles where you managed teams or improved office procedures, as these are key aspects of the Agency Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for NFU Mutual and how your skills align with their values, particularly in delivering excellent customer service.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you hold a degree in an agricultural or business-related subject. If you have managerial experience, detail it to demonstrate your capability for the role.
Showcase Interpersonal Skills: In your application, provide examples of how you've successfully built relationships with colleagues and customers. This is crucial for the Agency Manager role, so make sure to illustrate your communication skills effectively.
How to prepare for a job interview at NFU Mutual Enniskillen
✨Showcase Your Leadership Skills
As an Agency Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, motivating staff, and driving performance. Use specific examples to illustrate how you've successfully led others in the past.
✨Demonstrate Your Organisational Abilities
The role requires excellent organisational skills. Highlight your experience in managing schedules, maintaining office procedures, and handling operational workloads. Discuss any tools or methods you use to stay organised and efficient.
✨Understand the Company Culture
NFU Mutual prides itself on its personal approach to customer service. Research the company’s values and culture, and be ready to explain how your personal values align with theirs. This will show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare for scenarios related to managing staff, handling customer complaints, or driving sales. Think of examples where you've successfully navigated challenges in a managerial role.