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- Tasks: Handle farming and commercial accounts, providing exceptional customer service and maximising sales.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Comprehensive training, personal development, and a supportive team environment.
- Why this job: Make a real impact in a customer-focused role while building long-term relationships.
- Qualifications: Strong communication skills, enthusiasm, and a positive attitude; farming knowledge is a plus.
- Other info: Opportunity for career growth in a friendly and ethical workplace.
The predicted salary is between 28800 - 43200 ÂŁ per year.
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Canterbury and Sittingbourne Agency.
About the roleAs a Farming and Commercial Account Handler within our team, you’ll be working at the very heart of an expanding local business. Once trained, you will specialise in insurance and financial services and be able to provide exceptional customer service when handling new enquiries, alterations and renewals. Proactively maximising sales by both cross‑selling products to existing clients and generating new business, you’ll apply your excellent telephone manner to make the most of every prospect and promote the organisation at every turn.
The role will include servicing and renewing our existing book of farming and commercial customers, as well as securing new opportunities. You will provide technical advice to ensure our customers' insurance needs are met, along with identifying any gaps in cover and gaining cross‑selling opportunities. We also would expect you to exceed targets and promote the organisation at every turn.
As well as the above, you will also be assisting the NFU group secretaries with their union duties and NFU subscriptions. This will include attending NFU events and breakfast meetings on occasions.
About youThe successful candidate will be an enthusiastic individual, undertaking the ongoing responsibility and account management of our farming and commercial customers. We believe in taking the time to find products and services to meet our client’s needs, inspiring trust and building long‑term relationships by exceeding expectations.
You will be liaising with clients, agents and underwriters, therefore strong communication skills and a professional telephone manner are a must. Along with professional literacy skills, you will have good farming knowledge and be a highly organised individual with a positive and can‑do attitude. The role will require you to work from the office and to visit clients face to face at their businesses and farms. Previous experience of working within a similar role is desirable, but not essential due to training for the role being provided in‑house.
As a confident individual, you’ll consistently translate potential into revenue and will relish the challenge to drive growth of a truly customer‑focused local business. You can apply your farming experience to assist the Agency in delivering the award‑winning service that NFU Mutual has become renowned for. Attention to detail and excellent communication skills are also key.
Our commitment to youWe offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. Salary is dependent on skills and experience.
Please apply in writing with CV and covering letter to: charlotte-blue_rook@nfumutual.co.uk
If your application for employment is unsuccessful, the Company will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow the Company to keep your personal data on file, the Company will hold your data on file for a further time period of 6 months for consideration for future employment opportunities. At the end of that period your data is deleted or destroyed.
Closing date for all applications: 26th January 2026
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Farming and Commercial Account Handler in Canterbury employer: NFU Mutual Canterbury and Sittingbourne
Contact Detail:
NFU Mutual Canterbury and Sittingbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Farming and Commercial Account Handler in Canterbury
✨Tip Number 1
Get to know the company inside out! Research NFU Mutual's values, products, and services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and colleagues, having a friendly and professional phone manner is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Attend local events or breakfast meetings related to farming and insurance. This will help you make connections and show your enthusiasm for the industry.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NFU Mutual team.
We think you need these skills to ace Farming and Commercial Account Handler in Canterbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Farming and Commercial Account Handler role. Highlight any relevant farming knowledge or customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and well-structured. We want to see that you can convey information effectively, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at NFU Mutual Canterbury and Sittingbourne
✨Know Your Products
Familiarise yourself with NFU Mutual's range of products and services. Understanding the specifics of insurance, life, pensions, and investments will help you answer questions confidently and demonstrate your commitment to providing exceptional customer service.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Use examples from past experiences where you've successfully handled customer inquiries or built relationships, as this will highlight your professional telephone manner.
✨Demonstrate Your Farming Knowledge
Brush up on your farming knowledge and be prepared to discuss how it relates to the insurance needs of clients. Showing that you understand the industry will not only impress your interviewers but also help you connect with potential customers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the training process or how the team collaborates to exceed customer expectations, which aligns with their values.
