Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a Senior Agent with admin tasks and customer communication.
- Company: Join a local agency of NFU Mutual, known for excellent customer service.
- Benefits: Enjoy a competitive salary, free parking, and potential for a permanent role.
- Why this job: Perfect for organised individuals seeking variety and a supportive team environment.
- Qualifications: Strong organisational skills and IT proficiency; insurance experience is a plus but not essential.
- Other info: This is a maternity cover role with a contract until January 2027.
The predicted salary is between 25000 - 28000 £ per year.
Overview
We’re looking for a Personal Assistant to support our Senior Agent on a maternity cover contract, starting immediately and running until January 2027.
This is a fantastic opportunity for someone highly organised and proactive, who thrives in a busy environment and enjoys variety in their work. At the end of the contract, there is the potential for a permanent role within the Agency.
Responsibilities
- Prepare written reports and generate customer documentation
- Take instructions from Senior Agent to process policy changes
- Manage the Senior Agent’s diary and book appointments
- Provide general admin support to ensure smooth day-to-day operations
- Respond to customers & third party calls and emails professionally and promptly
What we’re looking for
- Strong organisational skills and ability to prioritise under pressure
- Capable IT user including Microsoft programs
- Proactive, reliable, and a clear communicator
- Provide excellent customer service
- Ideally someone with insurance experience, but this is not essential; honesty, integrity, due skill, care and diligence are vital
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
Please note, you will be employed by Agents of NFU Mutual Diss, not NFU Mutual directly.
What’s in it for you
- Salary: £25,000 – £28,000 (depending on experience)
- Office-based role with free on-site parking
- Supportive team environment
- Potential for a full-time, permanent position at the end of the contract
Apply today and join our team!
Contract details
- Job Types: Full-time, Temporary, Fixed term contract
- Contract length: 15 months
- Pay: £25,000.00-£28,000.00 per year
Benefits
- Company pension
- Free parking
- On-site parking
Application question(s)
- This role is office-based. Are you able to reliably commute to Diss?
- This is a maternity cover contract until January 2027, with the potential for a permanent role at the end. Are you happy to commit to this contract length?
Work Location: In person
#J-18808-Ljbffr
Personal Assistant (Maternity Cover – until Jan 2027) employer: NFU Mutual Agency
Contact Detail:
NFU Mutual Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Assistant (Maternity Cover – until Jan 2027)
✨Tip Number 1
Familiarise yourself with the insurance industry, even if you don't have direct experience. Understanding basic terminology and processes can help you stand out during interviews and show your proactive approach.
✨Tip Number 2
Demonstrate your organisational skills by preparing a mock diary management plan or a sample report. This will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Research NFU Mutual and their values. Being able to articulate how your personal values align with theirs during an interview can make a strong impression on the hiring team.
✨Tip Number 4
Practice your communication skills by engaging in role-play scenarios where you respond to customer inquiries. This will prepare you for the customer service aspect of the role and demonstrate your readiness to excel.
We think you need these skills to ace Personal Assistant (Maternity Cover – until Jan 2027)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in administrative roles. Include any relevant IT skills, especially with Microsoft programs, and emphasise your ability to manage multiple tasks under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive nature and reliability. Mention your customer service experience and how you align with the agency's values of honesty and integrity. Be sure to express your enthusiasm for the role and the potential for a permanent position.
Highlight Relevant Experience: If you have any experience in insurance or similar fields, make sure to include it. Even if you don't, focus on transferable skills from previous roles that demonstrate your capability to support a Senior Agent effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Personal Assistant role.
How to prepare for a job interview at NFU Mutual Agency
✨Showcase Your Organisational Skills
As a Personal Assistant, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or prioritised under pressure in previous roles.
✨Demonstrate Proactivity
Employers value a proactive attitude. Share instances where you took the initiative to solve problems or improve processes without being asked, highlighting your ability to think ahead.
✨Familiarise Yourself with Microsoft Programs
Since the role requires IT proficiency, brush up on your Microsoft Office skills. Be ready to discuss your experience with these tools and how they have helped you in past positions.
✨Emphasise Customer Service Experience
Even if you lack direct insurance experience, showcasing your commitment to excellent customer service is key. Prepare to share examples of how you've handled customer interactions professionally and effectively.